Karina De La Cruz
Clearwater,Florida
Summary
A resourceful bilingual undergraduate committed to continually advancing my knowledge of Finances and Foreign Trade, relevant technologies and skills through various experiences who can also be an advocate for her community and an allied to Hispanic communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MSA I
Achieva
10.2023 - Current
- Provided exceptional service to members as an MSA I, achieving an average of 49 calls per day, with a quality score average of 96.38%, and after-call work average of 01:52 per call.
- Maintain member confidentiality at all times.
- Know all of Achieva's products and services as well as organizational policies and procedures
- Mentored Bilingual New MSC hires and let other departments shadow.
- Helped Spanish-speaking members understand not only what Achieva offers for them as members, but also understand banking in the USA, the risks when it comes to fraud, and the protocols and procedures for financial institutions compared to the banking systems in their countries of origin.
- Helped with interpreting for different departments at Achieva including Mortgage Servicing, Loss Prevention, Risk Management and branches to better understand our members needs and intentions.
- Helped interpret for lending closings with Spanish speaking members
- Participated on Univision's Latin heritage month segment for Achieva sharing my experience becoming a bridge for Achieva and our Hispanic members.
Day Manager
Paisano Help
01.2023 - 06.2023
- Opening and closing the store's operations
- Making deposits
- Processed cash wire transfers to different destination points
- Handled more significant amounts of cash currency
- Liaised between clients and community agencies regularly
- Accompanied clients in order to translate at court hearings and lecture classes
- Provided exceptional customer service to clients
- Performed a variety of mathematical computations accurately and rapidly
- Maintained and updated client information
Associates
Auri Graduaciones
11.2022 - 12.2022
- Worked as a passionate and dedicated Associate in the Graduation Party Planning Team
- Worked to remain punctual, reliable, and flexible
- Provided excellent customer assistance at all times
- Followed directions and multitask well
- Worked to maintain the confidentiality and privacy of documents and clients
- Remained positive and hopeful even in stressful situations
Associates
Panera Bread
09.2017 - 12.2019
- Greeted customers, took orders, and provided quick and accurate service, both in English and Spanish.
- Prepared food items like bagels, signature coffee drinks, and stock the bread wall.
- Collaborated with other team members to ensure customer satisfaction.
- Maintained the cleanliness of the dining room.
- Received the cash transactions as a cashier.
- Received, organized, and stocked food service supplies.
- Trained new employees on the cash register and coffee bar.
Education
Bachelors - Foreign Trade
Universidad Autonoma del Estado de Hidalgo
Pachuca, Hidalgo12.2022
High School - AICE Spanish
Clearwater High School
Clearwater, FL06.2016
Skills
- Able to Multitask
- Customer Service
- Microsoft Office
- Fast Learner
- Strategic Planning
- Critical thinking
- Time management
- Creativity
- Writing
- Communication Skills
- Computer literacy
- Bilingual
- Leadership
- Social Media
- Public Speaking
- Attention to Detail
- Good at mathematics
- Good memory retention
- Friendly, positive attitude
- Multitasking Abilities
- Dependable and responsible
- Calm under pressure
- Organization and time management
- Problem resolution
- Verbal communication
- Active listening
Internship
Worked as a passionate and dedicated Intern in the Sales and Production department., Worked to remain punctual, reliable, and flexible., Provided excellent customer assistance at all times., Followed directions and multitasked well., Effectively used task management skills to complete all front desk operations in a timely manner.
Accomplishments
- Univision appearance with Achieva
- Learned English in one year
Certification
Spanish AICE
Home Buyer Education Certificate
Additional Information
Volunteers for non profits organization like UNIMEX to help Hispanic communities.
Languages
Spanish
Native or Bilingual
Timeline
MSA I
Achieva
10.2023 - Current
Day Manager
Paisano Help
01.2023 - 06.2023
Associates
Auri Graduaciones
11.2022 - 12.2022
Associates
Panera Bread
09.2017 - 12.2019
Bachelors - Foreign Trade
Universidad Autonoma del Estado de Hidalgo
High School - AICE Spanish
Clearwater High School
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