Karina De La Cruz
Altamonte Springs,FL
Summary
Administrative Specialist with over 7 years of experience in office administration, executive support, and customer service. Proven ability to streamline workflows, reduce scheduling conflicts, and maintain 100% accuracy in records and data entry. Skilled in CRM platforms, calendar management, and cross-department coordination, with a track record of improving efficiency and client satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
TBA Client Services
02.2019 - 07.2025
- Scheduled and coordinated 50+ weekly appointments, improving calendar accuracy and reducing conflicts by 25%.
- Maintained confidential client and billing records, cutting document retrieval time by 40%.
- Drafted correspondence, case documentation, and client intake forms with accuracy and attention to detail.
- Resolved client inquiries and supported case/office workflows, improving client satisfaction.
- Supported outreach campaigns and streamlined communication between staff, vendors, and clients.
News Reporter & Broadcaster
1270 AM Radio
01.2016 - 12.2018
- Delivered live broadcasts to an audience of 10,000+, ensuring timely and accurate reporting.
- Conducted interviews with public officials and community leaders to support editorial content.
- Adapted and translated reports for English- and Spanish-speaking audiences.
- Assisted editorial teams with daily programming and live production under strict deadlines.
Education
Bachelor of Arts - Communication
University of Central Florida
Orlando, FL12.2024
Skills
- Customer service expertise
- Appointment scheduling
- Experience with Salesforce, Zendesk, and HubSpot
- Digital record management
- Client retention strategies
- Proficient in Microsoft Office
- Office operations management
- Client support
- Accurate data entry
- Experienced in software utilization
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
TBA Client Services
02.2019 - 07.2025
News Reporter & Broadcaster
1270 AM Radio
01.2016 - 12.2018
Bachelor of Arts - Communication
University of Central Florida
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