KARINA DE LA CRUZ

• Coordinated client intake, communications, follow-ups, scheduling, documentation, and record management in legal-services environment to ensure smooth operations.
• Delivered bilingual English/Spanish support and collaborated with legal professionals to enhance client experience in a client-centered legal-services setting.
• Managed confidential client and case-related information with professionalism and discretion to uphold client trust and confidentiality.

• Managed high-volume client and office communications, supporting account executives with correspondence, scheduling, and documentation.
• Provided professional first point of contact services for clients, visitors, and vendors in a fast-paced corporate environment.
• Managed front desk operations, ensuring a welcoming environment for clients and visitors.
• Handled multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments and maintained calendars for staff members, optimizing daily workflows.

• Maintained accurate and confidential court records and case files, ensuring compliance with court procedures.
• Supported judges, attorneys, and court personnel during hearings and trials by processing filings and scheduling requests efficiently.
• Processed filings, scheduling requests, and legal documents with close attention to accuracy and established court procedures.
  • Responded to public and internal inquiries and communicated professionally with individuals navigating court processes.
  • Handled sensitive legal records and case information in a high-volume government environment.

• Gained broadcasting skills through hands-on experience in news production and public communication, enhancing overall storytelling effectiveness.
• • Researched local and national news topics, gathering information from multiple sources to ensure accurate and reliable broadcast reporting.
• • Wrote and prepared news content for broadcast, translating complex information into clear, concise language for diverse public audiences.

Honors: Dean's List