Karina Del Campo
Hallandale Beach
Summary
Dynamic and results-driven Account Director with extensive experience in technology, healthcare, aviation, and government defense sectors, complemented by a strong leadership track record. Recognized for enhancing productivity and customer satisfaction while effectively driving revenue growth and sales performance. Dedicated to refining operational processes and maximizing employee potential to achieve organizational goals. Proven ability to foster collaborative relationships that propel business success and innovation.
Overview
22
22
years of professional experience
Work History
Account Director/Customer Success Manager
Radancy
04.2023 - 12.2025
- Cultivated and maintained long-term, trust-based client relationships by proactively identifying business needs and aligning cross-functional teams to deliver customized solutions.
- Identified upsell/cross-sell opportunities by clearly demonstrating the value of Radancy's enterprise software to align with customer goals, KPIs, and measurable ROI.
- Analyzed performance data and delivered actionable insights through monthly and quarterly reports, optimizing both media investments and website performance.
- Effectively managed the client's career redesigns and ATS transitions from start to finish.
- Conducted weekly executive client meetings to align on goals, prioritize initiatives, and ensure smooth execution of projects across both internal and external teams.
- Educated customers on platform updates and training while monitoring and reporting on their engagement and adoption of Radancy products.
- Managed and mentored Account Executives to promote cross-functional collaboration and deliver best-in-class solutions for clients.
Senior Account Executive
Radancy
05.2022 - 04.2023
- Participated in the execution of global content strategy for a Fortune 500 client, working with cross-functional teams to deliver impactful multi-channel digital campaigns.
- Optimized project workflows and campaign delivery through Smartsheet, improving efficiency and ensuring adherence to SLAs across all initiatives.
- Managed key partnerships with Campaign Monitor and iCIMS Video Studio to enhance digital engagement, while developing and executing successful email marketing campaigns to maximize campaign performance.
- Skilled in compiling monthly and quarterly metrics reports to highlight improvements in client KPIs.
- Onboarded and mentored new Account Executives, fostering better client communication, reporting, and overall operational effectiveness.
Account Executive
Radancy
07.2021 - 04.2022
- Effectively managed vendor relationships, ensuring partnerships consistently met or exceeded client expectations.
- Addressed client ad hoc requests promptly and efficiently, showcasing strong problem-solving abilities and attention to detail.
- Provided monthly metrics reporting, delivering actionable data and analysis to support client decision-making.
- Created project documentation and streamlined internal processes to reduce backlogs, enhancing team efficiency and improving project workflows.
Account Coordinator
Radancy
03.2020 - 07.2021
- Ensured timely delivery of high-quality work to clients.
- Managed end-to-end ad hoc placement activities.
- Coordinated with cross-functional teams across media research, production, QA, and placement.
- Supported the Account Team by scheduling and documenting internal and client meetings.
Patient Service Specialist, Front Desk
Select Physical Therapy
09.2017 - 03.2020
- Greet patients upon arrival with a smile and positive attitude
- Schedule patient appointments while showing empathy for their needs and limitations
- Collect co-pays and balances with attention to detail
- Responsible for registering patient information and verifying accuracy of information
- Effectively collaborates and communicates with clinical staff, i.e Therapists, providers, nurses and other support staff
- Thoroughly conduct insurance verifications and authorizations
- Ensure that billing functions, accurately meet compliance and organizational quality and productivity standards
- Proactively assists patients and ensures patient's visit is an outstanding experience.
Administrative Assistant, Front Desk
HH Advertising
03.2017 - 08.2017
- Greeted visitors by welcoming and directing them accordingly
- Answered, screened and forwarded phone calls in a professional manner
- Received and sorted daily mail/deliveries/couriers
- Accurately recorded and kept track of all employee time and vacation requests
- Assisted with marketing research and created mood boards for special projects
- Carefully conducted copy editing and proofreading for projects as needed.
Medical Receptionist, Front Desk
Benjamin Lechner
03.2009 - 12.2015
- Greeted and welcomed patients upon arrival
- Collected patient co-pays and balances
- Scheduled and confirmed appointments
- Assisted with insurance verification and referral retrieval
- Prepared patient medical charts based on scheduled appointments
- Provided on-going support with patient assistance, pharmacy, and medical records inquiries
- Developed and maintained relationships with other medical offices.
Service Coordinator
Mercedes Benz Of Coral Gables
03.2005 - 10.2008
- Handled customer service inbound and outbound calls
- Scheduled customer transportation and loaner services as needed
- Committed to meeting monthly goals established by supervisor
- Acted as liaison between the service department and customers
- Worked closely with service managers, service advisors, and respective departments to ensure effective communication.
Sales Associate
Rave
02.2004 - 03.2005
- Assisted customers with purchases and exchanges
- Conducted merchandise inventory
Education
Bachelor of Science - Advertising
Florida International University
Miami, FloridaMinor - Marketing
Florida International University
Miami, FLCertificate - E-Marketing And Social Media Analytics
Florida International University
Miami, FLSkills
Client account management
Content strategy development
Experience with content management systems
Cross-departmental team leadership
CRM expertise
Data Analysis and Reporting
Email campaign management
In-depth product knowledge
Project Management
Proficient in SaaS solutions
Building strategic alliances
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Technology Skills
- Applicant Tracking Systems (ATS)
- Enterprise software (SAP)
- Google Analytics
- JIRA
- Microsoft Office Suite
- Salesforce
Tools and Frameworks
- Adobe Acrobat
- Brazen
- Campaign Monitor
- Docusign
- Wrike
- Smartsheet
- Survale
Timeline
Account Director/Customer Success Manager
Radancy
04.2023 - 12.2025
Senior Account Executive
Radancy
05.2022 - 04.2023
Account Executive
Radancy
07.2021 - 04.2022
Account Coordinator
Radancy
03.2020 - 07.2021
Patient Service Specialist, Front Desk
Select Physical Therapy
09.2017 - 03.2020
Administrative Assistant, Front Desk
HH Advertising
03.2017 - 08.2017
Medical Receptionist, Front Desk
Benjamin Lechner
03.2009 - 12.2015
Service Coordinator
Mercedes Benz Of Coral Gables
03.2005 - 10.2008
Sales Associate
Rave
02.2004 - 03.2005
Bachelor of Science - Advertising
Florida International University
Minor - Marketing
Florida International University
Certificate - E-Marketing And Social Media Analytics
Florida International University