Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

KARINA DE LOS SANTOS

Joliet

Summary

Operations Coordinator with over 10 years of expertise in logistics, enhancing team collaboration and operational efficiency. Skilled in resource management, administrative support, and employee relations, adept at developing effective schedules and optimizing resource allocation. Committed to fostering an inclusive workplace, leveraging strong coaching skills to drive team success and streamline workflows. Skilled in general office duties including data entry, filing, and managing correspondence. Experience in supporting administrative tasks such as scheduling appointments. Possess strong organizational skills and ability to manage multiple tasks simultaneously resulting in streamlined office operations. In previous roles, contributed to improved workflow efficiency through effective communication and proactive problem-solving abilities.

Overview

10
10
years of professional experience

Work History

General Office Associate

Home Depot SDC
Joliet
01.2024 - Current
  • Streamlined operational workflows by coordinating cross-functional teams, managing resource deployment, and maintaining comprehensive operational databases.
  • Coordinate shift plans for seamless operations, enhancing team collaboration and efficiency.
  • Develop effective schedules, optimizing resource allocation and addressing scheduling challenges.
  • Prepare trailer packets for associates, ensuring accurate and timely reception of goods.
  • Approve appointments for unloads, facilitating smooth logistics and operational flow.
  • Resolved customer complaints via phone or email in a professional manner.
  • Provided administrative support to management team by scheduling meetings, taking notes.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Answered telephone inquiries from customers and vendors regarding office operations.

Operations Coordinator

Home Depot SDC
Joliet
05.2015 - 01.2024
  • Assisted Replens OM with administrative assistance.
  • Produced and maintained management data related to operational needs and projects.
  • Assist with organized events for holidays.
  • Evaluated resource needs and manage resources deployment.
  • Collaborated with management on departmental policies development and implementation.
  • Planned, scheduled, and assigned work activities for associates.
  • Documented daily operations activities in database.
  • As a new Associate coach met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
  • Member of DE and I team where we demonstrate a company's commitment to building an inclusive, varied workplace welcoming to people of all backgrounds.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • taking over the Replens Department while my manger was gone
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Served as Acting Department Manager during supervisor absences, overseeing daily operations and staff
  • Delegated tasks across multiple warehouse functions while maintaining productivity standards
  • Supervised staff, delegated tasks, and maintained operational standards
  • Resolved escalated issues and made critical operational decisions

Skills

  • Microsoft Office
  • Excel
  • PowerPoint
  • Outlook
  • Delegation and empowerment
  • Research
  • Employee Relations
  • Coaching
  • Relationship Building
  • Multitasking
  • Operations Management
  • Administrative Support
  • Resource Management
  • Team Leadership
  • Scheduling coordination
  • Communication skills
  • fluent with HDY and HDW
  • Decision-Making and Problem solving
  • Scheduling
  • Customer service & Communication
  • Transportaion

Accomplishments

  • 3X AOM
  • Streamlined operational workflows by coordinating cross-functional teams, managing resource deployment, and maintaining comprehensive operational databases.
  • Coordinated shift plans for seamless operations, enhancing team collaboration and efficiency.
  • Developed effective schedules, optimizing resource allocation and addressing scheduling challenges.
  • Prepared trailer packets for associates, ensuring accurate and timely reception of goods.
  • Approved appointments for unloads, facilitating smooth logistics and operational flow.

Languages

  • English
  • Spanish

Timeline

General Office Associate

Home Depot SDC
01.2024 - Current

Operations Coordinator

Home Depot SDC
05.2015 - 01.2024

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KARINA DE LOS SANTOS