Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Awards
Generic

Karina Diaz

Katy,TX

Summary

Flexible and dedicated hospitality professional with extensive experience in delivering exceptional customer service and creating unforgettable dining experiences. Recognized for a proactive approach in anticipating customer needs, effectively addressing concerns, and resolving issues promptly, even in high-pressure situations. Strong communication, interpersonal, and organizational skills contribute to maintaining a positive atmosphere while ensuring operational efficiency. Committed to leveraging a solid work ethic and adaptability to thrive in fast-paced environments and exceed guest expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender/ Assistant Manager

Memorial Tacos
12.2021 - Current
  • Provide excellent hospitality by anticipating needs and responding promptly to requests of over 30 guests.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Organize floor plan and sections
  • Demonstrate ability to interact with customers in a friendly and professional manner.
  • Prioritize multiple tasks in dynamic, stressful environment and stayed calm and composed.
  • Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Display enthusiasm and knowledge about restaurant's menu and products.
  • Use focus and memorization skills to keep track of tables and remember orders.
  • Prepare and serve beverages to customers.
  • Execute seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Buss and reset tables to keep dining room and work areas clean.
  • Increase sales significantly by upselling higher-end products to customers.
  • Utilize teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Cultivate warm relationships with regular customers.
  • Assist with inventorying beverage stock and bar supplies.
  • Cross-train existing employees to maximize team agility and performance.
  • Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.

Server

Gringo's Mexican Kitchen
10.2020 - 12.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Hostess/Waitress

Denny's
08.2018 - 10.2020
  • Greeted customers and provided them with menus.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
  • Complied with health department regulations to prevent foodborne illness.
  • Used POS system to document orders, special requests and dietary restrictions.
  • Checked on guests to verify satisfaction with each course.
  • Informed customers of daily specials.

Education

Bachelor of Arts (B.A.) - Hospitality Management

University of Houston
Houston, TX
12-2025

Associate in Applied Science (A.A.S.) - Nursing

Blinn College
Bryan, TX
11.2021

Associate in Science (A.S.) - Nursing

Lone Star College
Cypress, TX
05.2020

High School Diploma - undefined

Katy High School
Katy, TX
05.2018

Skills

  • Efficiency enhancement
  • Guest relations expertise
  • Effective memory retention
  • Organizational Skills
  • Skilled in maintaining composure under pressure
  • Upselling Techniques
  • Effective time management
  • Proficient in handling multiple priorities
  • Detail-oriented approach
  • Team supervision
  • Advanced bilingual proficiency
  • Excel Shortcuts

Certification

  • CPR/AED
  • Texas Food Service Manager

Languages

Spanish
Native or Bilingual

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Learning new cooking techniques and expanding my culinary skills
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Passionate about balancing physical health with mental and emotional wellness
  • Food Tourism
  • Volunteer Travel

Timeline

Server/Bartender/ Assistant Manager

Memorial Tacos
12.2021 - Current

Server

Gringo's Mexican Kitchen
10.2020 - 12.2020

Hostess/Waitress

Denny's
08.2018 - 10.2020

High School Diploma - undefined

Katy High School

Bachelor of Arts (B.A.) - Hospitality Management

University of Houston

Associate in Applied Science (A.A.S.) - Nursing

Blinn College

Associate in Science (A.S.) - Nursing

Lone Star College

Awards

National Art Honor Society

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