Karina Diazleal
Eastvale,CA
Summary
Bilingual Spanish/English.
PC Knowledge (Word, Excel, PowerPoint).
Adept at enhancing office efficiencies and customer satisfaction. Expert in office administration and customer engagement, I significantly improved operational workflows and client relations, showcasing my ability to multitask and solve problems effectively.
Overview
5
5
years of professional experience
Work History
Management Assistant
Adonis Inc
06.2022 - Current
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Streamlined office operations by implementing efficient systems for file management and document organization.
Clerk/Customer Service Representative
Dolex Dollar Express Inc
04.2022 - 07.2024
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Clerk/Customer Service Executive
Baja-Mex Currency Service
03.2021 - 02.2022
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Created and maintained detailed records of all office activities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved office efficiency by digitizing paper files and organizing digital records.
Clerk/Customer Service Executive
Irtercam Financial Service Inc
02.2020 - 02.2021
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Master of Political And Social Communication -
La Salle University
Leon Gto. Mexico05.2017
Bachelor of Business Administration in Marketing -
La Salle University
Morelia Mich. Mexico08.2015
Skills
- Relationship Building
- Office Administration
- Administrative tasks
- Customer Engagement
- Task Delegation
- Excellent Communication
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Organizational Skills
- Project Planning
Timeline
Management Assistant
Adonis Inc
06.2022 - Current
Clerk/Customer Service Representative
Dolex Dollar Express Inc
04.2022 - 07.2024
Clerk/Customer Service Executive
Baja-Mex Currency Service
03.2021 - 02.2022
Clerk/Customer Service Executive
Irtercam Financial Service Inc
02.2020 - 02.2021
Master of Political And Social Communication -
La Salle University
Bachelor of Business Administration in Marketing -
La Salle University
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