Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Domenech

Oviedo,FL

Summary

Customer service professional for over 5 years' experience in customer service setting including call center, retail, marketing, over the phone and genearl office. Currently seeking an opportunity to continue to build on my knowledge and skill set.

Overview

11
11
years of professional experience

Work History

Marketing Assistant

EmployU
09.2021 - 07.2024
  • Created engaging content for TikTok, track analytics.
  • Input and output data for tracking inventory.
  • packing for events
  • Organized marketing room. came up with organization ideas to fit the room and hold up all swag items.
  • ordered swag items searched for best product for price, ordered office supplies as needed.
  • Updated spreadsheets with analytics from TikTok
  • Implemented ideas when planing for the year.
  • updated employee headshots on companies website
  • updated client stories that have been submitted on later to have a schedule post
  • Helped signed us up for events
  • Came up with branding ideas
  • Gave input for how flyers looked, How swag items should look
  • Uploaded receipts to divvy after making a purchase
  • Held key to office, had company card
  • Created mood boards for office set up( decor)
  • Shopped for office decor
  • Decorated for a grand opening of another office in Tallahassee

Site Coordinator

Team Health
03.2019 - 05.2019
  • Gained proficiency in use of excel, Share point to document all issues
  • Handled all task, included picking up all paper work from various location in the hospital
  • Preform everyday audits by carefully sifting through all patients charts.
  • utilizing Sovera, Sunrise to gather various information
  • Keeping a good relationship with the nurses and Dr's onsite
  • Contacting the onsite nurses and Dr's to amend their charts
  • Handling over 100 pages of patients charts daily,
  • Organized the patients charts by putting them in alphabetical order
  • Scanning the charts once it's completed and counted i sent them to billing
  • Checked everyday to see if billing sent any corrections back
  • Check email daily

Vendor Security Administrator

Alorica
03.2015 - 04.2019
  • Provided excellent service and attention to when face-to-face or through the phone conversations
  • Improved operations by working with team members and customers to find workable solutions
  • Responsible for assigning appropriate security access
  • Managed payroll submission for each individual
  • Assist recruiting functions as it pertains to sourcing, screening,scheduling interviews and sending correspondence to potential candidates
  • customer service agent
  • provided back-up assistance for the front desk coverage
  • Answered all incoming calls and directed as needed
  • Set-up conference room when clients came in with water and snacks order their lunches and dinners

Hair Stylist Assistant

J Lauren Salon INC
01.2015 - 06.2015
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Recommended products for clients based on individual needs.
  • Checked in with clients to confirm comfort throughout appointments and services.

Customers Service Associate

Sally's Beauty Supply
12.2013 - 03.2014
  • Helped customers every day with product selection
  • Handled customer complaints professionally
  • Maintained product knowledge
  • Maintained product displays to adhere to corporate standards
  • Answered telephone calls promptly to avoid on-hold wait times.
  • Key Holder
  • Managed register
  • Responsible for restocking inventory

Education

Certificate -

Paul Mitchell The School Orlando Fl
Oviedo, FL
2014

High School Diploma -

Oviedo High School
Oviedo, FL
05.2012

Skills

  • Relationship Building
  • Social Media Marketing
  • Customer Engagement
  • Organization
  • Team Collaboration
  • Customer Service
  • Event Coordination
  • Trends Research
  • Administrative Support
  • Microsoft Office

Timeline

Marketing Assistant

EmployU
09.2021 - 07.2024

Site Coordinator

Team Health
03.2019 - 05.2019

Vendor Security Administrator

Alorica
03.2015 - 04.2019

Hair Stylist Assistant

J Lauren Salon INC
01.2015 - 06.2015

Customers Service Associate

Sally's Beauty Supply
12.2013 - 03.2014

Certificate -

Paul Mitchell The School Orlando Fl

High School Diploma -

Oviedo High School

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Karina Domenech