Karina Duran
Schertz,TX
Summary
Proven Sales Manager at David Ogrin Golf Academy, adept in lead generation and client relationship management, enhanced sales revenue through strategic planning and innovative sales coaching. Demonstrated ability to foster team collaboration and exceed sales targets, ensuring customer satisfaction and loyalty. Skilled in Salesforce, with a decisive and positive approach, significantly boosting team performance and business growth. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
David Ogrin Golf Academy
08.2020 - Current
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Junior Golf Coach
David Ogrin Golf Academy
08.2020 - Current
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Developed relationships with clients to provide ongoing support and encouragement.
- Researched latest industry trends and developments to keep abreast of best practices.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Facilitated group coaching sessions and provided individual coaching support.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed and maintained network of professional resources to refer clients to.
- Assisted in developing marketing materials to promote coaching services.
- Offered constructive feedback to clients to help reach goals.
- Assisted clients in setting and achieving personal and professional goals.
- Utilized various coaching models and techniques to maximize client success.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Bachelor of Arts - Business Management
University of Texas At Tyler
Tyler, TX05.2026
Bachelor of Arts - Business Sport Management
University of The Incarnate Word
San Antonio, TX08.2023
High School Diploma -
Samuel Clemens High School
Schertz, TX05.2022
Skills
- Sales Tracking
- Lead Generation
- Sales Reporting
- Proposal Development
- Client Relationship Management
- Performance Management
- Sales Planning
- Sales operation
- Order Management
- Business Planning
- Staff Management
- Strategic Planning
- Market Research
- Sales team training
- Goals and performance
- Verbal and written communication
- Sales operations
- Relationship Building
- Salesforce
- Positive and upbeat
- Sales Coaching
- Sales processes
- Social Media Savvy
- Goal Setting
- Product Knowledge
- Direct Sales
- Decisive
- Resolution-oriented
Certification
TABC expiration 2026
Timeline
Sales Manager
David Ogrin Golf Academy
08.2020 - Current
Junior Golf Coach
David Ogrin Golf Academy
08.2020 - Current
Bachelor of Arts - Business Management
University of Texas At Tyler
Bachelor of Arts - Business Sport Management
University of The Incarnate Word
High School Diploma -
Samuel Clemens High School
TABC expiration 2026
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