Karina Engquist
Downey
Summary
Dynamic LTL Manager at KW International with a proven track record in enhancing customer satisfaction and team performance. Skilled in logistics coordination and staff management, Bilingual in Spanish.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills. I can share my professional skills and experience to benefit the company.
Overview
32
32
years of professional experience
Work History
LTL Manager
KW International
07.2007 - Current
- Managed and oversee LTL tracking and customer service dept
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assists with trouble shooting issues.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Direct communication and updates reporting to Main accounts.
- Responsible for the logistics and coordination of expedited or VIP orders with specific delivery time and requirements.
- Work closely with Invoice team and claim departments.
- Run monthly reports to measure average transit times between different account and on time performance.
Office Manager
ICPL-International Cosmetic Manufacture Laboratory
02.1993 - 07.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly. (specially with Spanish speaking employees)
- Customer service supervisor, handling clients phone calls
- Order processing
- Assists Accounting dept for 2 hours on a daily basics
- Work directly with CEO of the company, handling account sales history, file contracts, Manage appointment agenda with clients etc.
Education
No Degree - Business Administration
East LA College
Monterrey Park, CA 03-1996
Skills
- Customer service
- Team leadership
- Positive attitude
- Staff management
- Cross-functional teamwork
- Bilingual - Spanish Speaking
Languages
Spanish
Native or Bilingual
Timeline
LTL Manager
KW International
07.2007 - Current
Office Manager
ICPL-International Cosmetic Manufacture Laboratory
02.1993 - 07.2007
No Degree - Business Administration
East LA College
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