Karina Espinosa
Emory,TX
Summary
Diligent and reliable hard worker successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
10
10
years of professional experience
Work History
Sales Associate
Twigs Home and Lighting
11.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Merchandise Operations Leader
Petco Animals Supplies Store
04.2019 - 12.2021
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Oversaw inventory counts every month to maintain stock records and account for shrinkage.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Developed plan-o-grams and layouts that maximized sales.
- Stocked shelves to match planogram images and improvise when needed.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 7.8%
Merchandise Operations Specialist
Petco Animals Supplies Store
12.2018 - 03.2019
- Received and processed stock into inventory management system.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated signage and price tags to reflect current sales.
Guest Advisor LOD
Petco Animals Supplies Store
08.2018 - 11.2018
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
Guest Experience Specialist
Petco Animals Supplies Store
05.2018 - 07.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled over 30+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Sales Associate
Pet Supermarket Inc.
03.2014 - 10.2017
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06.2012
Skills
- Providing Feedback
- Stockroom Maintenance
- Customer Engagement
- Cash Handling
- Cash Register Operations
- Sales Leadership
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Merchandising understanding
Timeline
Sales Associate
Twigs Home and Lighting
11.2023 - Current
Merchandise Operations Leader
Petco Animals Supplies Store
04.2019 - 12.2021
Merchandise Operations Specialist
Petco Animals Supplies Store
12.2018 - 03.2019
Guest Advisor LOD
Petco Animals Supplies Store
08.2018 - 11.2018
Guest Experience Specialist
Petco Animals Supplies Store
05.2018 - 07.2018
Sales Associate
Pet Supermarket Inc.
03.2014 - 10.2017
High School Diploma -
Bryan Adams High School
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