Karina Espino Suarez
Rock Island,IL
Summary
Dedicated and hard working with exceptional customer service skills and extensive experience as a team lead and manager. Known for quickly adapting to new environments and efficiently learning new concepts and processes. Committed to delivering high-quality support and ensuring customer satisfaction in every interaction. Proven ability to manage teams effectively while maintaining a positive attitude in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Deep Cleaner
The Element
04.2023 - Current
- Operated custodial equipment such as carpet cleaners, carpet extractors, steamers, floor polishers and buffers.
- Supported team members as needed to ensure timely completion of projects and optimal allocation of resources.
- Efficiently removed stubborn stains or buildup using appropriate chemical treatments without causing damage to surrounding materials or surfaces.
Assistant Head Housekeeper
The Element
06.2023 - 11.2023
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
Assistant Store Manager
QCMart
02.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Nally’s Kitchen
05.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
All Digital Rewards
04.2019 - 05.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Farmers Insurance Company
11.2018 - 04.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Store Manager
SUBWAY®Restaurants
04.2016 - 10.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
GED -
Mohave Community College
Lake Havasu City, AZ09.2012
Skills
- Bilingual- Fluent in Spanish
- Customer service
- Team Work
- Organization
- Leadership
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Assistant Head Housekeeper
The Element
06.2023 - 11.2023
Deep Cleaner
The Element
04.2023 - Current
Assistant Store Manager
QCMart
02.2021 - 01.2022
Store Manager
Nally’s Kitchen
05.2020 - 05.2021
Customer Service Representative
All Digital Rewards
04.2019 - 05.2020
Customer Service Representative
Farmers Insurance Company
11.2018 - 04.2019
Store Manager
SUBWAY®Restaurants
04.2016 - 10.2017
GED -
Mohave Community College
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