Karina Esteban
Dynamic Slot Attendant Lead at Harrah's Ak-Chin Casino Resort, recognized for enhancing guest experiences through exceptional service and effective communication. Proven expertise in cash handling and machine repair, ensuring operational efficiency. Reliable team player with a strong focus on detail and adaptability, consistently resolving issues to maintain a welcoming environment. I am also part of the SALUTE team at Harrah’s that focuses on our U.S Veterans. We have presented checks to Veterans in need project. Volunteer at the local food bank. As well as high way clean near our property.
Work History
Slot Attendant Lead
12 Years 11 Months- Monitored gaming machines for proper functionality and fixing malfunctions promptly so the guess is able to play them.
- Assist guests with machine operation, explaining games and offers to guess by enhancing overall customer experience.
- Maintained cleanliness and organization of gaming areas to promote a welcoming environment.
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Helping with guest offers , looking up stolen tickets , searching up tickets or money on machines. Due to theft or misplaced.
- Creating W2’s for taxable jackpots. W9 and W8 tax forms .
Guess Services
1 Year 4 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created accounts for new guest , help with new offers . Transferred reward credits to slot play for guest.
Cook
1 Year 6 Months- Cooking
- Operated kitchen equipment with precision to maintain food quality and safety standards.
- Collaborated with team members to streamline food preparation processes and reduce wait time.
- Prep for the follow day shift .
Front End Cashier
2 Years- Processed customer transactions efficiently and returns .
- Ensured accurate cash handling and balanced cash drawers at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Help new moms register for the store baby registry.
Education
No Degree - General Education
High School Diploma
Skills
Accomplishments
I have accomplished a lot within the company. From been a cook at one of their restaurants to transferring to Ceasars rewards to reaching my goal and working on the casino floor. I have volunteered my time to different organizations, from packing snacks for homeless children , to boxing lunches for our veterans for the veterans parade . Also donating items to the humane society and food for the food bank .