Karina Fernandez
New York,NY
Summary
Spirited professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
11
11
years of professional experience
Work History
Bartender/Server
MOM's
05.2024 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
SERVER
APPLEBEES
11.2022 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
BARTOLINOS FINE ITALIAN RESTUARANT
01.2015 - 02.2017
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Associate/Bra Specialist
Victoria Secret
10.2013 - 01.2015
- Enhanced store sales through exceptional customer service and expert knowledge of products.
- Increased repeat business by establishing trust through attentive listening skills and empathetic responses during consultations.
- Stayed current with industry trends to provide customers with information on the latest innovations in bra technology and design.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked with loss prevention in monitoring shopper behavior.
- Set and achieved company defined sales goals.
Education
Associate of Arts - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- High-Volume Dining
- Sales Presentations
- Up-selling
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- fluent in Spanish
Timeline
Bartender/Server
MOM's
05.2024 - Current
SERVER
APPLEBEES
11.2022 - 04.2024
Server
BARTOLINOS FINE ITALIAN RESTUARANT
01.2015 - 02.2017
Sales Associate/Bra Specialist
Victoria Secret
10.2013 - 01.2015
Associate of Arts - Business Administration And Management
LaGuardia Community College of The City University of New York
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