Karina Ferreira

Kennedy Community Pharmacy - Health Center/Retail

Framingham, MA

• Oversaw compliance with 340B program requirements, helping pharmacy maintain eligibility and maximize cost savings.
• Managed inventory and prescription dispensing for high-traffic 340B pharmacy serving diverse patient populations.
• Maintained up-to-date patient Electronic Health Records (EHR) by promptly updating medication lists upon receiving new prescriptions from external providers, ensuring seamless communication between health center primary care physicians and outside specialists.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
• Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Evaluated drug therapy to drive appropriate medicine use.
• Educated patients on proper use of blood glucose meters and continuous glucose monitors, including device setup, data interpretation, and troubleshooting.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Supervised team of pharmacy technicians and trainees.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Reported adverse drug events to comply with regulatory policies and procedures.
• Trained staff, enabling business to serve more patients.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Analyzed trends in medication use and made recommendations for policy updates.

Walden Behavioral Care - Inpatient Hospital

Dedham, MA

• Collaborated with multidisciplinary team of healthcare professionals to develop and implement comprehensive pharmaceutical care plans for patients with behavioral and psychiatric disorders.
• Specialized in management and monitoring of psychotropic medications, ensuring appropriate dosing, effectiveness, and patient safety.
• Assisted in formulary management, selecting and maintaining inventory of psychiatric medications based on therapeutic efficacy and cost-effectiveness.
• Reviewed medication orders to confirm appropriate selection of drug, dose and check for interactions.
• Contributed to treatment decisions, medication adjustments, and discharge planning for patients.
• Provided drug information and therapeutic recommendations to healthcare providers, promoting evidence-based practice and safe medication use.
• Conducted medication reconciliation for patients during admission, minimizing medication errors and discrepancies.
• Maintained compliance with state and federal regulations, including those related to controlled substances and handling of psychotropic medications.
• Trained and supervised pharmacy staff on best practices for behavioral care pharmacy services.
• Implemented quality improvement initiatives to enhance overall quality of care within behavioral care hospital.
• Maintained appropriate drug records and completed reports as necessary.
• Reviewed and evaluated orders for non-formulary to identify generic alternatives.
• Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
• Trained pharmacy interns on clinical care and medication dispensing.

BAMSI - Group Homes

Brockton, MA

• Conducted comprehensive medication reviews for each resident, taking into account their individual health conditions, allergies, and special requirements, such as feeding tubes or liquid medications.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Proficiently prepared patient medications using blister packing systems, ensuring accurate dosing and medication adherence.
• Maintained documentation and records for each patient, adhering to stringent privacy and confidentiality standards.

• Vaccinated patients to provide immunity against influenza, pneumonia, Covid-19 and other diseases.
• Educated Type 2 diabetes patients on medication therapy, proper nutrition.
• Managed over 50 customer calls per day.
• Closely monitored department performance metrics.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Counseled patients on new medications and OTC products.
• Used pharmacy software to enter prescription and insurance information.
• Provided friendly customer service at drop-off and pick-up counters.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.

• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff
• Collaborated with hospital pharmacy team to support medication management process for patients with psychiatric and neurological disorders.
• Assisted in medication dispensing ensuring strict adherence to hospital protocols, dosing accuracy, and maintaining focus on patient safety.
• Conducted thorough medication reviews and evaluations to identify potential drug therapy-related issues, such as interactions, duplications, and contraindications, working closely with clinical pharmacists to optimize patient care.
• Participated in medication counseling and patient education, providing clear and empathetic instructions on medication usage, potential side effects, and adherence to enhance patient understanding and compliance.
• Supported medication reconciliation during patient admissions, transfers, and discharges, ensuring accurate and safe transitions of care.
• Assisted in inventory management, ensuring availability of essential pharmaceuticals and minimizing disruptions to patient care.
• Contributed to efficient functioning of pharmacy by maintaining accurate records, including controlled substance documentation, in compliance with regulatory requirements.
• Collaborated with healthcare team, including physicians, nurses, and therapists, to coordinate patient medication management and provide expertise in psychotropic medications and specialized pharmaceutical care.
• Participated in quality improvement initiatives, aiming to enhance medication safety and patient outcomes within unique healthcare environment.

• Assisted licensed pharmacists in all aspects of retail pharmacy operations, gaining valuable hands-on experience in medication dispensing, patient counseling, and customer service.
• Accurately prepared and dispensed prescription medications, ensuring compliance with state and federal regulations and maintaining highest standards of patient safety.
• Provided patient counseling on medication usage, potential side effects, and adherence, delivering exceptional customer service and addressing patient concerns.
• Managed inventory and restocked medications to ensure availability and prevent shortages, minimizing disruptions to patient care.
• Collaborated with healthcare providers and insurance companies to process prescription claims and resolve medication coverage issues.
• Maintained accurate and confidential patient records, ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Demonstrated proficiency in using pharmacy software and point-of-sale systems, streamlining prescription processing and improving efficiency.
• Worked as key member of pharmacy team, consistently delivering excellent service and contributing to pharmacy's reputation for quality care and patient satisfaction.
• Actively participated in continuing education and training opportunities, staying updated on latest developments in field of pharmacy.