Karina Franco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
GOLDEN COVE PHARMACY
10.2019 - Current
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and quality of service.
- Enhanced inventory accuracy by conducting internal audits and updating the pharmacy management system accordingly.
- Improved patient satisfaction by efficiently processing prescriptions while following laws and regulations of both the state board of pharmacy and DEA.
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- Supported the completion of external audits with diligent documentation and attention to detail.
- Processing compounds following PCAB guidelines.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, packaging, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patient's profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ensured patient safety by strictly following drug storage and handling guidelines provided by each drug manufacturer.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
WHITE MEMORIAL MEDICAL PLAZA PHARMACY
09.2008 - 06.2019
- Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
- Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.
- Processed new prescriptions and refills
- Filling of medication and ensuring label matches doctors order.
- Submit prior authorizations to insurance companies.
Education
PHARMACY TECHNICIAN LICENSE -
AMERICAN CAREER COLLEGE
Los Angeles, CA05.2005
Skills
- Supply Restocking
- Insurance Billing/Insurance verification
- Drug Inventory Management
- Medication Dispensing
- HIPAA
- Team Collaboration
- Pharmaceutical Calculations
- Pharmacy and customer records management
- Problem-solving skills
- Pharmacy Law Compliance
- Customer Service
- Microsoft Word/ Excel
Timeline
Pharmacy Technician
GOLDEN COVE PHARMACY
10.2019 - Current
Pharmacy Technician
WHITE MEMORIAL MEDICAL PLAZA PHARMACY
09.2008 - 06.2019
PHARMACY TECHNICIAN LICENSE -
AMERICAN CAREER COLLEGE
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