Karina Fritsch
Summary
A dynamic leader with proven expertise in staff training and customer relations honed at Appleton Indoor Golf and other notable venues. Excelled in creating loyal customer bases and fostering safe, welcoming environments. Skilled in health and safety protocols, mentoring teams to exceed sales targets by enhancing service standards. Achievements include significantly improving guest interaction and team leadership capabilities.
Overview
7
7
years of professional experience
Work History
Bar Manager
Appleton Indoor Golf
10.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Assistant Bar Manager
Westridge Golf Club
05.2022 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drink orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Certified Nursing Assistant
Aspire Senior Living
09.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Family Nanny
Care.com Inc
05.2017 - 04.2023
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Education
Bachelor of Science - Business Management
University of Wisconsin, Oshkosh
Oshkosh, WI08-2023
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Guest Interaction
- Customer Relations
Timeline
Bar Manager
Appleton Indoor Golf
10.2023 - Current
Assistant Bar Manager
Westridge Golf Club
05.2022 - Current
Certified Nursing Assistant
Aspire Senior Living
09.2021 - Current
Family Nanny
Care.com Inc
05.2017 - 04.2023
Bachelor of Science - Business Management
University of Wisconsin, Oshkosh
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