Karina Garcia
Jacksonville,FL
Summary
Dynamic business operations professional recognized for driving productivity and efficiency in diverse projects. Expertise in process optimization, project management, and data analysis leads to streamlined workflows and improved operational performance. Proven ability to communicate effectively, solve complex problems, and lead teams towards achieving strategic objectives. Career aspirations focus on leveraging these skills to foster innovation and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Kohls Department Store
Warner Robins, GA
04.2023 - 05.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided product information and answered customer questions.
- Placed special orders or called other stores to find desired items.
- Helped customers by answering questions and locating merchandise.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Call Center Representative
Healthcare Center
Jacksonville, Fl
01.2024 - 03.2025
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Phone/Sales Associate
Best Buy
Warner Robins, GA
02.2022 - 01.2023
- Recorded customer data in database.
- Secured target sales figures by expanding the customer base.
- Handled complaints swiftly by identifying problems, seeking out appropriate solutions, and escalating when required.
- Enhanced revenue by suggesting additional offerings to customers.
Waitress/Cash Register/Supervisor
Salsa’s Mexican Bar & Grill
Warner Robins, GA
12.2014 - 08.2021
- Helped customers, resolved inquiries and showcased promotions to boost sales.
- Replenished service areas with necessary supplies during non-peak hours.
- Initiated comprehensive procedures ensuring staff and customer safety.
- Built loyal customer base by consistently delivering friendly service.
- Ensured compliance with local laws while serving alcohol.
- Executed accurate payment processing using both cash register and POS systems.
- Executed accurate check preparations with timely payment processing.
- Instructed new hires in task performance.
- Addressed escalated customer issues effectively to ensure resolution.
Education
High School Diploma -
Northside Highschool
Warner Robins, GA05-2018
Skills
- Teamwork and collaboration
- Truck unloading
- Reliability and punctuality
- Positive and professional
- Cash handling
- Cash register operation
- Complex Problem-solving
- Attention to detail
- Documentation and reporting
- Safety protocols
- Customer service
- Cleanliness
- Memory retention
- Strong multitasking
- Communication
- Leadership
Certification
- In High school, I got my Certification in Business and Communication
Languages
Spanish
Professional
References
References available upon request.
Timeline
Call Center Representative
Healthcare Center
01.2024 - 03.2025
Retail Sales Associate
Kohls Department Store
04.2023 - 05.2024
Phone/Sales Associate
Best Buy
02.2022 - 01.2023
Waitress/Cash Register/Supervisor
Salsa’s Mexican Bar & Grill
12.2014 - 08.2021
High School Diploma -
Northside Highschool
Similar Profiles
Jake AngeJake Ange
Customer Service Representative at Kohls Department StoreCustomer Service Representative at Kohls Department Store
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Angela WilliamsAngela Williams
Visual Supervisor at Kohls Department StoreVisual Supervisor at Kohls Department Store
Joseph OrtizJoseph Ortiz
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing