Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Giron

Portal,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record of enhancing customer satisfaction and streamlining operations. Excelled in fast-paced environments by leveraging strong communication skills and technical acumen, including proficiency in Microsoft Office. Achieved significant improvements in operational efficiency and team collaboration, underscoring a commitment to excellence and positive outcomes.

Overview

6
6
years of professional experience

Work History

Dispatcher

United EMS
12 2022 - Current
  • Receive and answer emergency/non-emergency calls
  • Inform ambulance crews where they need to go
  • Use computeraided dispatch systems to accurately record and relay critical information
  • Carefully listen and offer relevant information to the field teams
  • Schedule patients transportation for their dialysis, appointments, and it's hospital procedures, and hospital discharges
  • Accurate and fast data entry skills to input caller details, incident information, and resource allocation into dispatching systems
  • Usage of Microsoft Office applications (Word, Excel, Outlook) to create reports, manage schedules, and communicate with stakeholders
  • Troubleshooting minor technical issues with dispatching software or communication equipment to maintain operational continuity
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Manager

Little Cesar’s
12 2019 - 12 2020
  • Ensured a safe, secure and clean work environment
  • Resolved conflicts within the team or customers
  • Developed and implemented strategic goals
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

NET

Signature Ambualnce
9 2021 - 12 2022
  • Transported patients to and from hospitals, nursing homes, dialysis facilities, and varies doctors appointments
  • Inspected gurneys and wheelchairs for maintance and cleanliness
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Customer Service Specialist

Verizon
11.2018 - 08.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

Associate of Applied Science - Health Information Technology

Ogeechee Technical College
Statesboro, GA
12.2025

Associates Of Applied Science - Interdisciplinary Studies

Ogeechee Technical College
08.2022

High School Diploma -

Portal High School
05.2019

Skills

  • Strong communication skills
  • Provide excellent quality customer service
  • Maintain Positive attitude at all times in a fast paced environment
  • Familiarity with operating systems (eg, Windows, macOS, Linux)
  • Understanding of computer hardware components and peripherals
  • Ability to provide clear instructions and technical information to non-technical users
  • Capability to work collaboratively with other technical support team members and departments

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Specialist

Verizon
11.2018 - 08.2020

Dispatcher

United EMS
12 2022 - Current

Manager

Little Cesar’s
12 2019 - 12 2020

NET

Signature Ambualnce
9 2021 - 12 2022

Associate of Applied Science - Health Information Technology

Ogeechee Technical College

Associates Of Applied Science - Interdisciplinary Studies

Ogeechee Technical College

High School Diploma -

Portal High School

Similar Profiles

CREATE PROFILE
Karina Giron