Karina Godinez Lopez

• Proficiently guiding tenants through navigation within the facility, directing them to relevant departments and overseeing reservation procedures with precision
• Demonstrating exceptional multitasking and administrative capabilities in efficiently managing a diverse range of responsibilities, ensuring seamless operations
• Ensuring prompt and efficient fulfillment of customer needs, including conducting comprehensive tours for new tenants and furnishing detailed information on available amenities, thereby enhancing overall customer satisfaction
• Upholding a steadfast commitment to delivering outstanding customer service, proactively addressing complaints and suggestions with a solutions-oriented mindset to foster positive tenant experiences
• Diligently maintaining the pristine condition of amenities through routine inspections and timely issuance of work orders, contributing to a pleasant environment for tenants
• Tailoring services to meet individual tenant needs through personalized consultations, ensuring a customized experience aligned with their preferences. Providing these services to over 15 tenants with employees ranging from 10 to 300.
• Effectively resolving conflicts as needed, while also providing IT support for AV systems in meeting rooms, contributing to the seamless execution of events and bolstering tenant satisfaction.

• Providing comprehensive support to clients, including household tasks such as cleaning, laundry, and meal preparation, ensuring a comfortable and organized living environment
• Supporting clients in their daily routines, encompassing self-care, shopping, and medication management, thereby promoting their independence and well-being
• Assisting clients in engaging activities tailored to their abilities and restrictions, fostering a sense of fulfillment and enhancing their quality of life
• Maintaining meticulous records of clients' daily activities, including meals, social interactions, and medication schedules, ensuring accurate documentation and personalized care
• Aiding clients with various physical activities, such as walking, dressing, and navigating stairs, with a keen focus on safety and comfort
• Demonstrating acute attention to detail, particularly when addressing clients' unique needs and lifestyle adjustments, ensuring the highest standard of care
• Nurturing professional caregiver relationships by actively engaging with clients, fostering trust and rapport, and promoting a supportive and compassionate caregiving environment.

• Ensured accurate results and patient comfort through meticulous administration of COVID PCR tests
• Managed the patient registration process efficiently and accurately
• Maintained a clean and sanitary testing environment through rigorous cleaning procedures, adhering to established protocols
• Delivered empathetic and informative customer service, addressing inquiries with professionalism and care.

- Effectively Managed Conflict: Demonstrated adept conflict resolution skills by swiftly and efficiently mediating both physical and verbal disputes within the center, ensuring a secure environment conducive to positive customer experiences.

- Exceptional Communication: Leveraged strong interpersonal skills to warmly welcome customers, provide clear directions, and assist in locating vehicles, fostering an inviting atmosphere within the shopping center.

- Handled Diverse Situations: Successfully addressed disturbances involving various demographics, including transients, juveniles, and patrons, individuals with mental health issues employing a balanced approach of firmness

• Acted quickly during emergency situations to reduce opportunity for damage and injury.

- Proactive Risk Management: Identified and responded to situations necessitating law enforcement intervention, executing property escorts and taking appropriate action with keen judgment to maintain safety and order.

• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

- Empathetic Case Management: Managed cases concerning lost individuals with compassion and empathy, ensuring their well-being while adhering to established protocols and procedures.

- Enforced Policy Compliance: Vigilantly enforced shopping center policies during crowded situations, while also providing customers with requested external information such as transportation, accommodations, and dining options.