Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Karina Gomez

Maywood,IL

Summary

Driven professional with a proven track record at Extended Stay America, enhancing operational efficiency and customer loyalty through expert program administration and staff supervision. Skilled in business administration and customer relationship management, achieving significant improvements in team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

General Manager

Extended Stay America
06.2022 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Front Desk Receptionist/ Assistant General Manager

Red Roof Inn
06.2016 - 06.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06.2017

Skills

  • Program Administration
  • Customer Relationship Management
  • Business Administration
  • Staff Supervision

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Extended Stay America
06.2022 - Current

Front Desk Receptionist/ Assistant General Manager

Red Roof Inn
06.2016 - 06.2022

High School Diploma -

Elk Grove High School

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Karina Gomez