Karina Gomez
Tucson,AZ
Summary
Driven professional with a track record of enhancing operational efficiency at Copperstate Insurance Agencies through expert data analysis and administrative support. Excelled in customer service, boosting client satisfaction and retention. Skilled in invoicing, billing, and resolving account discrepancies, demonstrating a blend of analytical prowess and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Accounting Assistant
Copperstate Insurance Agencies
10.2021 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Assistant Manager
Dollar General
10.2015 - 01.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Support Specialist
Money Gram Express
09.2006 - 01.2011
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Alford High School
Online06.2012
Skills
- Data Analysis
- Sales summaries
- Month-end documentation
- Invoicing and Billing
- Customer Service
- Administrative Support
Timeline
Accounting Assistant
Copperstate Insurance Agencies
10.2021 - Current
Assistant Manager
Dollar General
10.2015 - 01.2018
Customer Support Specialist
Money Gram Express
09.2006 - 01.2011
High School Diploma -
Alford High School
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