Karina Gomez
Des Moines,IA
Summary
Dynamic banking professional with extensive experience, excelling in customer service and cash handling, all while exceeding sales goals. Training experience with new employees, and enhancing team performance. Skilled in financial services and banking operations, ensuring confidentiality and accuracy in all transactions.
Overview
2
2
years of professional experience
Work History
Experience Representative II
Community Choice Credit Union
Des Moines, Iowa
11.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and assisted customers with online banking services.
- Maintained cash drawer, ensuring proper balance throughout shift.
- Maintained confidentiality of all customer records and information according to company policies.
- Ordered checks, placed stop payment orders, and conducted additional special services for customers, such as foreign checks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Processed wire transfers for customers domestically.
- Issued and redeemed money orders, cashier checks, and savings bonds.
- Trained on whether to determine holds or no holds on large checks.
Teller II
Bank Iowa
Johnston , Iowa
02.2023 - 10.2024
- (Top 4 from Community Choice Credit Union responsibilities apply here)
- Issued and redeemed cashier's checks and savings bonds.
- Determined whether large checks were placed on hold or not.
- Trained new tellers on policies, procedures, and customer service skills.
- Coordinated scheduling and workload distribution among teller staff.
- Monitored cash flow and managed vault inventory for accuracy.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Maintained accurate records of transactions processed by each teller throughout the day.
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UT05-2027
Associate of Arts - General Studies
Des Moines Area Community College
Ankeny, IA10-2022
Skills
- Customer service
- Cash handling
- Financial services
- Banking operations
- Employee training
- Team building
Accomplishments
- Recognition Award from Bank Iowa for going above and beyond with customer support.
Languages
Spanish
Limited
Timeline
Experience Representative II
Community Choice Credit Union
11.2024 - Current
Teller II
Bank Iowa
02.2023 - 10.2024
Bachelor of Science - Accounting And Finance
Western Governors University
Associate of Arts - General Studies
Des Moines Area Community College
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