Karina Gomez
Houston,TX
Summary
Dynamic manager with a proven track record at McDonald's, enhancing customer satisfaction and team performance through effective leadership and strategic process improvements. Skilled in business planning and decision-making, I successfully streamlined operations, managed budgets, and developed high-performing teams, driving productivity and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
McDonalds
06.2023 - 08.2025
- Streamlined daily operations and workflow management for improved efficiency.
- Implemented process improvements to enhance overall productivity.
- Collaborated with team members to improve service delivery outcomes.
- Utilized company-specific tools effectively for task execution.
- Adapted swiftly to changing priorities and operational demands.
- Provided assistance in training new staff on core responsibilities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Worthington High School
Worthington, MNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Policy implementation
- Business planning
- Key performance indicators
- Emergency response
- Expense tracking
- Work prioritization
- Workload balancing
- Time tracking
Certification
Food handlers
Languages
Spanish
Native or Bilingual
Timeline
Manager
McDonalds
06.2023 - 08.2025
High School Diploma -
Worthington High School
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