Karina Gonzalez
Eagle Pass,TX
Summary
Proactive professional with a background in customer service and education. Skilled in active listening and training team members with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
J&K Loans and Tax Service
02.2024 - 05.2024
- Decreased collections by 10%
- Resolved customer inquiries and issues via phone, email, and in-person interactions.
- Processed loan applications efficiently while ensuring compliance with company policies.
- Provided detailed information on tax services and financial products to clients.
- Assisted in training new staff on customer service protocols and systems.
- Improved customer satisfaction ratings through effective problem-solving techniques.
- Collaborated with management to streamline processes for quicker service delivery.
- Drove to customers houses to collect what was owed
Teacher Aide
San Felipe Del Rio Consolidated Independent School District
08.2022 - 08.2023
- Mainly worked with Del Rio Middle School Bilingual Specialist and helped with the TELPAS students
- Assisted teachers in implementing lesson plans and classroom activities.
- Provided individualized support to students with diverse learning needs.
- Coordinated with staff to develop and maintain a positive classroom environment.
- Monitored student progress and reported behavioral changes to teachers.
- Participated in professional development workshops to enhance instructional strategies.
Bingo Runner /Bingo Caller
Kickapoo Lucky Eagle Casino
02.2019 - 07.2022
- Delivered prompt and accurate bingo game supplies to players, enhancing overall customer experience.
- Managed inventory of bingo materials, ensuring availability for seamless operations during events.
- Assisted with setup and breakdown of bingo sessions, contributing to efficient event execution.
- Trained new staff on operational procedures, fostering consistent service standards within the team.
- Coordinated communication between players and management, addressing inquiries and resolving issues effectively.
- Demonstrated strong attention to detail when verifying winners'' identification documents before distributing prizes as per company policy.
Dental Assistant
Smile Factory Pediatric Dentistry
02.2017 - 05.2018
- Assisted dentists during procedures, ensuring patient comfort and maintaining sterile environments.
- Prepared treatment rooms by sterilizing instruments and organizing supplies for efficiency.
- Managed patient records using digital systems, ensuring accuracy and compliance with regulations.
- Educated patients on oral hygiene practices, enhancing overall patient care and satisfaction.
- Supported inventory management by monitoring supply levels and assisting in ordering processes.
- Trained new staff on office protocols and best practices for patient interaction and care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Patient Care Coordinator
Brident Dental & Orthodontics
01.2015 - 05.2015
- Second in Charge
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Communicated effectively with patients regarding treatment plans and appointment details.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted in insurance verification processes to ensure coverage clarity for patients.
- Trained new staff on office protocols and patient interaction best practices.
Gate Guard
Loma Rentals
06.2014 - 09.2014
- Monitored access points to ensure safety and security protocols were followed.
- Conducted regular inspections of premises to identify potential safety hazards.
- Assisted visitors with directions and inquiries to enhance customer experience.
- Maintained accurate logs of vehicle entries and exits for record-keeping purposes.
Customer Service /Front Desk Receptionist
Brident Dental & Orthodontics
01.2013 - 01.2014
- Greeted visitors and directed them to appropriate staff or departments.
- Managed incoming calls and scheduled appointments efficiently.
- Maintained a clean and organized front desk area to enhance visitor experience.
- Assisted in processing mail and deliveries for timely distribution.
- Supported administrative tasks, contributing to overall office efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Rue 21
11.2011 - 02.2012
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and sales.
- Processed transactions accurately and efficiently at point of sale system.
- Collaborated with team members to achieve daily sales goals and objectives.
- Conducted inventory management tasks, including stock replenishment and organization.
- Monitored store cleanliness and presentation to ensure a welcoming environment.
Office Clerk
Solis A/C & Electrical Services
06.2008 - 09.2008
- Supported team in data entry tasks, enhancing accuracy of information systems.
- Implemented filing system improvements, increasing accessibility of documents.
- Conducted routine office maintenance checks to ensure a functional work environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Office Clerk
Solis A/C & Electrical Services
06.2007 - 09.2007
- Processed and filed paperwork to maintain organized records.
- Assisted in scheduling appointments and managing calendars for staff.
- Handled customer inquiries via phone and email, providing timely responses.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Coordinated with vendors to order supplies and manage deliveries efficiently.
Education
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry (70 WPM)
- Bilingual in English and Spanish
- Relationship building
- Microsoft Office Suite
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
J&K Loans and Tax Service
02.2024 - 05.2024
Teacher Aide
San Felipe Del Rio Consolidated Independent School District
08.2022 - 08.2023
Bingo Runner /Bingo Caller
Kickapoo Lucky Eagle Casino
02.2019 - 07.2022
Dental Assistant
Smile Factory Pediatric Dentistry
02.2017 - 05.2018
Patient Care Coordinator
Brident Dental & Orthodontics
01.2015 - 05.2015
Gate Guard
Loma Rentals
06.2014 - 09.2014
Customer Service /Front Desk Receptionist
Brident Dental & Orthodontics
01.2013 - 01.2014
Sales Associate
Rue 21
11.2011 - 02.2012
Office Clerk
Solis A/C & Electrical Services
06.2008 - 09.2008
Office Clerk
Solis A/C & Electrical Services
06.2007 - 09.2007
Associate of Arts - General Studies
Southwest Texas Junior College