Karina Gracia Ledezma
Chicago,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and able to grasp new concepts quickly.
Overview
6
6
years of professional experience
Work History
Security Guard
Luna Security Services
717 N. Wolcott Ave. Chicago IL. 60622
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification and prior to granting facility access.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Childcare Provider
Self-employed
Chicago, IL
02.2021 - 03.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods, beverages and snacks for children based on optimal dietary guidelines and individual restrictions.
- Worked with children to develop good cognitive, physical and language skills.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Maintained clean and organized living and play areas to promote child health and safety.
- Developed age-appropriate activities and crafts to engage children.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Administered medication following instructions from parents and physicians.
Customer Service Cashier
Carson's Pirie Scott
7601 S. Cicero Ave. Chicago IL. 60652
03.2018 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Latino Youth High School
2001 S. California Ave. Chicago, IL. 6060806.2020
Skills
- Reliability
- Flexibility
- Empathy
- Patience
- Work Ethic
- Superb Surveillance Skills
- Keen Observer
- Security Procedures Knowledge
- Verbal and Written Communication
- English and Spanish Fluency
Timeline
Security Guard
Luna Security Services
08.2023 - Current
Childcare Provider
Self-employed
02.2021 - 03.2023
Customer Service Cashier
Carson's Pirie Scott
03.2018 - 11.2018
High School Diploma -
Latino Youth High School