Karina Granados
Apopka,FL
Summary
Proven leader in healthcare administration, adept at EMR systems and passionate about customer satisfaction, significantly enhanced collaboration at AdventHealth. Skilled in managing urgent surgical scheduling and streamlining patient appointments, I excel in multitasking and effective communication, ensuring optimal operational efficiency and privacy compliance.
Overview
2
2
years of professional experience
Work History
Surgery Scheduler
AdventHealth
11.2023 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Developed custom templates and forms within the EMR system to meet unique clinical needs of various departments.
- Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.
Medical Receptionist
AdventHealth
06.2022 - 11.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Bachelor of Science - Healthcare Administration
Louisiana State University of Alexandra
Alexandra, Louisiana04-2027
Skills
- Computer Proficiency
- Management
- Passion For Customer Satisfaction
- Employee Training
- Organization and Time Management
- EMR Systems
- Telephone Etiquette
- Medical Records Management
- Multitasking Abilities
- Excellent Communication
- Attention to detail
- Documentation and recordkeeping
- Data entry
- Leadership development
- Coaching and development
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler
AdventHealth
11.2023 - Current
Medical Receptionist
AdventHealth
06.2022 - 11.2023
Bachelor of Science - Healthcare Administration
Louisiana State University of Alexandra
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