KARINA GUARDIA
Rialto,CA
Summary
A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Center Clerk
FONTANA CITRUS
Fontana, CA
07.2024 - 08.2024
- Greet the public
- Child Plus
- Answers Call
- Maintain Attendance Records
- Copies
Cashier
MARSHALLS STORE
Redlands, CA
08.2020 - 07.2024
- Worked closely with front-end staff to assist customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Cashier
CHILDREN, PLACE OUTLET
Ontario, CA
04.2009 - 07.2009
- Cashier, customer service, answer phone and fold clothes
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Learned roles of other departments to provide coverage and keep store operational
Administrative Assistant
THE HILTON HOTEL LOS ANGELES
Glendale, CA
07.2007 - 09.2007
- Make folders, print labels, print envelopes, cover letters, thank you letters and contracts
- Assist other departments
- Inspect showroom and get room Keys ready for Sale Manager
- Work with Delphi software
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Provided secretarial and office management support while building cooperative working relationships
- Answered phones to direct callers, schedule appointments and provide general office information
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Answered and routed telephone calls and took messages
- Assisted with special projects supporting sales and marketing campaigns
Front Desk Agent
HOLLYWOOD METROPOLITAN HOTEL
Hollywood, CA
07.2005 - 11.2005
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Answered telephones and greeted visitors to assist, answer questions and direct
- Facilitated successful front desk operations for high-volume hotel
Reservation Agent
HOLLYWOOD ROOSEVELT HOTEL
Hollywood, CA
06.1998 - 02.2005
- Researched and resolved customer issues
- Verified guest information and payment options ensuring accuracy and completeness
- Suggested amenities suited to clients' needs
- Kept accurate knowledge of types of rooms available at various resort locations
- Facilitated customer reservations by providing booking information and processing payments
Education
CERTIFICATE - ADMINISTRATIVE ASSISTANCE
San Bernardino Valley College
San Bernardino, CA12.2024
HIGH SCHOOL DIPLOMA -
John Marshall High School
Tracy, Los Angeles01.1995
Skills
- Time Management
- Appointment Scheduling
- Mail Sorting and Distribution
- Customer Service
- Verbal and Written Communication
- Documentation and Reporting
- Clerical Support
- Prioritizing Work
- Microsoft Office
- Problem Solving
- Flexible and Adaptable
- Multitasking and Prioritization
- Creative Thinking
- Team Collaboration
- Fluent in Spanish
Timeline
Center Clerk
FONTANA CITRUS
07.2024 - 08.2024
Cashier
MARSHALLS STORE
08.2020 - 07.2024
Cashier
CHILDREN, PLACE OUTLET
04.2009 - 07.2009
Administrative Assistant
THE HILTON HOTEL LOS ANGELES
07.2007 - 09.2007
Front Desk Agent
HOLLYWOOD METROPOLITAN HOTEL
07.2005 - 11.2005
Reservation Agent
HOLLYWOOD ROOSEVELT HOTEL
06.1998 - 02.2005
CERTIFICATE - ADMINISTRATIVE ASSISTANCE
San Bernardino Valley College
HIGH SCHOOL DIPLOMA -
John Marshall High School
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