Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Gutierrez

Summary

I have been a General Manager for an insurance agency for over ten years, earning the trust of my company by working my way up from a customer service representative to management in my tenure.

In my time with the company, and the different positions I had, I was able to develop and hone my skills of communication, multi-tasking and commitment. My driven personality and skillset lends itself to working equally well in a team atmosphere or working independently when needed.

I am eager to share my experience as well as learn new skills in a growth-oriented position

Seeking an exciting and enjoyable career opportunity serving Southwest Airlines as an airport team member, where I can provide exceptional customer service and administrative support to the valued passengers flying with us.

I personally am committed to Southwest Airlines, it is my favorite airline to use on my travels, and would be honored for the opportunity of not only meeting, but exceeding the expectations of my Southwest Airline employer and valued passengers as a diligent, hard-working and friendly customer service professional. I have always been impressed with the way Southwest Airlines takes care of its passengers, and it would be my exciting privilege to be a part of that mission. I am passionate about traveling and how Southwest is a part of each person’s positive flying experience! It is my goal to make serving Southwest Airlines a lifetime career, and I look forward to enjoying and cherishing my career as part of the Southwest Airlines customer service team!

Overview

11
11
years of professional experience

Work History

General Manager

Slx Insurance Agency Inc
Thousand Oaks
06.2012 - 02.2023
  • Ensured customer satisfaction before, during, and after all work
  • Encouraged team members to work together to achieve profit and performance objectives
  • Promoted a positive customer experience through day-to-day supervision and management
  • Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service
  • Created effective business plans to ensure that strategic decisions were in line with long-term goals
  • Was in charge of managing, training, and motivating customer service representatives and sales agents to continually improve their knowledge and abilities to grow within the company
  • Provided support and training to staff members in order to achieve high levels of client satisfaction
  • Helped customers by answering their questions and completing their requests
  • Listen to the questions and concerns of customers and respond with answers and solutions
  • Take phone calls from customers and respond to them.

Education

High School -

Rio Mesa High School
01.2011

Business - Some college (No degree) -

Oxnard College

Skills

  • Excellent customer service
  • Communication skills
  • Leadership
  • Creativity
  • Teamwork
  • Time management
  • Organization
  • Sales expertise
  • Speak, Read, and Write in English & Spanish
  • Quickbooks
  • Personal Lines License

Timeline

General Manager

Slx Insurance Agency Inc
06.2012 - 02.2023

High School -

Rio Mesa High School

Business - Some college (No degree) -

Oxnard College
Karina Gutierrez