Hi, I’m
Karina Hamilton
La Mesa,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
years of professional experience
Work History
Drain Patrol Plumbing
Dispatch Operator
01.2022 - Current
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Dispatch tech to address of job
- Write up est.to email to property manager to get approval
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
David's BridalSan Diego, CA
Customer Service Representative
10.2021 - 04.2022
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Scheduled and confirmed appointments
- Updated reports and daily logs for management use and permanent files
- Assisted customers in making payments on accounts and setting up payment plans.
Five Ocean Fish MarketSan Diego , CA
Assistant General
06.2021 - 10.2021
Job overview
- ManagerManaged store cash intake with high accuracy and prepared daily bank deposits
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Oversaw payroll preparation and administration for staff
- Motivated and led team members to work together to achieve targets
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Work on development on policies and persiger
Pac, It-Away San Diego, CA
Customer Service
11.2020 - 06.2021
Job overview
- RepresentativeFielded incoming calls, answered questions, and transferred calls internally
- Collected payments, issued receipts and updated accounts to reflect new balances
- Maintained daily calendars, set appointments with clients and planned daily office events
- Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Maintained front office cleanliness and organized supplies
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Classified documents into correct groups to avoid lost files or filing errors
- Completed documents and work requests according to company standards.
Sodexo, Sharp San Diego, CA
Cook
11.2019 - 12.2020
Job overview
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Prepared bakery and specialty products such as bagels, breads and pastries
- Operated fryers and grills according to instructions to maintain safety and food quality
- Supported other kitchen team members when needed
- Maintained cleanliness and organization of all line workstations
- Assisted in preparation of menu items such as Breakfast items, burgers and sandwiches.
Fairbanks Ranch Country ClubSan Diego , CA
Server
12.2017 - 09.2020
Job overview
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.Promoted desserts, appetizers and specialty drinks to optimize sales
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted newly seated guests quickly and efficiently
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Monitored customer movements and quickly cleared empty tables for future customers
- Cleared tables efficiently to maintain high turnover rate and minimize wait times
- Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy
- Checked tables and refilled condiments that were running low
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences
- Kept buffet restocked with correct food items
- Assisted servers with table settings and beverage refills during busy periods
- Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant
- Collected empty plates and glasses to minimize bussing requirements between customers
- Communicated with seated guests for outstanding customer service.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tuesday MoringSan Diego , Ca
Stocker
07.2017 - 01.2019
Job overview
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways
- Assisted customers by locating items and loading heavy purchases in vehicles
- Disposed of debris and box packaging to keep the work area safe and organized
- Greeted customers and retrieved requested products to drive satisfaction.
Target San diego , Ca
Sales Associate
02.2016 - 07.2018
Job overview
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Helped customer locate and select appropriate merchandise throughout store
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
SeaWorld San DiegoSan Diego , Ca
Line Cook
06.2015 - 01.2016
Job overview
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections
- Kept stations stocked and ready for use to maximize productivity
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Marinated food items according to corporate-provided instructions and recipes
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Mi Amigo Taco Shop
Cashier
09.2012 - 08.2013
Job overview
- Operated cash register, collected payments and provided accurate change
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Maintained a clean and orderly appearance throughout the kitchen and dining area
- Answered phone calls to assist customers with questions and food orders
- Processed customer payments quickly and returned exact change and receipts.
Education
Education Education Continuation College San Diego, CA
Culinary Art And Science
06.2020
Crawford High SchoolSan Diego, CA
High School Diploma
06.2013
Skills
- Dish preparation
- Food presentation
- Sous vide technique
- Cutting and slicing techniques
- Fine Dining
- Food handlers card
- ServSafe certified
- Stocking supplies
- High volume production capability
- Culinary Art
- Effective customer upselling
- POS systems
- Issue resolution
- Payment processing
- Cash drawer balancing
- Customer greeting
- ID verification
- Cash counting machine operations
- Knowledge of wine and spiritsCredit and cash transactions
- Merchandise restocking
- Cash register operation
- Customer serviceProblem resolution
- Team building
- MS Office
- Organization
- Computer skills
- Flexible
- Call routing
- Office supplies ordering
- Microsoft Office
- Appointment confirmationPackage and mail receipt
- Appointment Scheduling
- Dish preparation
- Training New Hires
- Recordkeeping Requirements
- Team Work Scheduling
- Closing Tickets
- Dispatch Planning
- Service Planning
- Schedule Coordination
- Updating Logs
- Dispatching Workers
- Customer Service Standards
- Call Center Software
Languages
Spanish
Full Professional
Accomplishments
- Opening a new Store from ground.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatch Operator
Drain Patrol Plumbing
01.2022 - Current
Customer Service Representative
David's Bridal
10.2021 - 04.2022
Assistant General
Five Ocean Fish Market
06.2021 - 10.2021
Customer Service
Pac, It-Away
11.2020 - 06.2021
Cook
Sodexo, Sharp
11.2019 - 12.2020
Server
Fairbanks Ranch Country Club
12.2017 - 09.2020
Stocker
Tuesday Moring
07.2017 - 01.2019
Sales Associate
Target
02.2016 - 07.2018
Line Cook
SeaWorld San Diego
06.2015 - 01.2016
Cashier
Mi Amigo Taco Shop
09.2012 - 08.2013
Education Education Continuation College
Culinary Art And Science
Crawford High School
High School Diploma
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