KARINA HANZE

Directed the acquisition of construction permits for roofing and reconstruction projects, ensuring compliance and timely inspections.

Facilitated communication with counties regarding regulations and requirements.

Utilized software tools to streamline processes and enhance operational efficiency.

• Maintained databases with up-to-date information to support project management.
• Identified customer needs promptly to improve service delivery.
• Coordinated construction schedules and inspections while delivering exceptional customer service.
• Managed time effectively to meet deadlines and complete tasks accurately.
• Executed daily responsibilities efficiently to support project objectives.

• Ensured compliance with local, state, and federal regulations across all business operations.
• Developed strategies to enhance customer satisfaction and increase loyalty.
• Reviewed legal documents to ensure adherence to operational standards.
• Managed daily operations, including hiring and training of 33 staff members.
• Monitored personnel performance against established company goals.
• Provided direction and guidance to employees for optimal performance.
• Oversaw training, data entry, payroll, and accounts receivable to maintain efficiency.

Facilitated effective communication between parents and teachers.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Ensured that children have a safe and fun environment to learn and socialize with others.
• Hiring high-quality Child Care staff.
• Proactively communicating with parents to accommodate their children's needs.

• Customer payment management, prepare, post, verify, and record customer payments related to accounts receivable.
• Submit invoices to customers.
• Collections and follow-up on past due accounts.
• Identify delinquent accounts by reviewing accounts receivable aging reports, and contact delinquent account holders to request payment.
• Entry of billing information into billing software to accurately record invoices.
• Receipt Management.
• Bank Deposits & remote check deposits.
• Cultivated and strengthened lasting parent and staff relationships using strong issue resolution and dynamic communication skills.
• Ensured that children have a safe and fun environment to learn and socialize with others.
• Proactively communicating with parents to accommodate their children's needs.