Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Interests
Quote
Work Preference
Timeline
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Karina Hawkins

Karina Hawkins

Buhler,KS

Summary

Dynamic and results-driven professional with a strong background in sales management and human services. Bilingual in English and Spanish with a proven ability to effectively engage and build rapport with diverse clientele. Possessing a track record of exceeding sales targets, implementing strategic initiatives, and delivering exceptional customer service. Adept at fostering strong relationships with clients and team members to drive business growth and ensure client satisfaction.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Department Supervisor

Ollie’s Bargain Outlet
11.2022 - 03.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Built and designed large displays weekly to promote specific products.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.

Paraprofessional

Buhler School District
08.2021 - 05.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.

Claims department

Retail Merchants Association
10.2018 - 07.2020
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Maintain accurate and detailed records of all collection activities, including debtor communication, payment arrangements, and account updates.
  • Prepare and submit reports on collection efforts, account statuses, and recovery trends as required.

Domestic Violence/Sexual Assault Victim Advocate

Project Celebration Inc.
02.2016 - 09.2018
  • Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
  • Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
  • Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
  • Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.

Family Advocate

The Providence House
02.2016 - 09.2018
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
  • Identified available community resources and programs for families of disabled children.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.

Restaurant Assistant Manager

El Mariachi Restaurant
05.2009 - 01.2015
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

General Education Diploma -

Bossier City Parish Community College
01.2014

Skills

  • Bilingual
  • Product Team Lead
  • Training Coordinator
  • Project Management
  • Decision Making
  • Creative Thinking
  • Account Management
  • Customer Service
  • Workplace Safety
  • Problem-Solving
  • Problem Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

Networking Events. Community Involvement. Learning Languages. Reading. Personal Development. Traveling. Explore Different Cultures. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Volunteering

Professional Developement

Networking

Travel

Quote

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent.
Douglas MacArthur

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementWork from home optionPersonal development programsTeam Building / Company RetreatsCompany Culture

Timeline

Department Supervisor

Ollie’s Bargain Outlet
11.2022 - 03.2024

Paraprofessional

Buhler School District
08.2021 - 05.2023

Claims department

Retail Merchants Association
10.2018 - 07.2020

Domestic Violence/Sexual Assault Victim Advocate

Project Celebration Inc.
02.2016 - 09.2018

Family Advocate

The Providence House
02.2016 - 09.2018

Restaurant Assistant Manager

El Mariachi Restaurant
05.2009 - 01.2015

General Education Diploma -

Bossier City Parish Community College

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Karina Hawkins