Karina Hein
Oglesby,TX
Summary
A trustworthy employee with extensive experience in residential and commercial settings seeks employment. Hardworking individual with positive, energetic attitude and excellent time management skills. Committed to working independently and providing top quality service. Dedicated individual with attention to detail that possesses discipline and efficiency. Including maintaining optimal cleanliness, client service, and product-quality standards. Adept at following instructions, maintaining a clean and tidy workspace, and working cooperatively with team members.
Overview
9
9
years of professional experience
Work History
Hotel Housekeeper
Holiday Inn And Suite
03.2023 - Current
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
Personal Housekeeper/Live-Out Nanny
Hengelfelt Family
02.2022 - Current
- Maintained a clean and organized environment for clients through efficient daily tasks such as dusting, vacuuming, laundry, and overall housekeeping.
- Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
- Facilitated client satisfaction by efficiently completing errands in a timely manner.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Contributed to children's social skills by organizing group activities and encouraging teamwork
- Developed children's learning experience by incorporating play-based activities and hands-on experiences in daily routines.
- Supported families by maintaining open communication, addressing concerns, and providing resources for child development.
- Assisted with meal planning and preparation for clients, incorporating dietary restrictions when necessary.
Caregiver/Home Health Aide
The Keys
08.2022 - 11.2022
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Transported patients to medical appointments and social outings, fostering community engagement
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Housekeeper
Holiday Inn Express & Suites
01.2020 - 04.2022
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Assisted with scheduling adjustments as needed, enabling optimal staffing levels during peak periods while avoiding overtime expenses for the department.
Server/Restaurant Waiter
The Kitchen
06.2015 - 12.2020
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
High School Diploma -
York High School
York, NE05.2015
Skills
- Residential and Commercial Cleaning
- Culinary Experience, Catering, Menu Planning
- Home Care, Caregiving
- Guest and Food Service/ Relations
- Housekeeping Management and Caregiving
- Food Production and Safety
- Restaurant and Serving Experience
- Conflict Management
- Communication skills
- Retail Sales/ Cash Handling Accuracy
- Team Support and Collaboration
- Inventory Control/ Equipment Disinfection
Timeline
Hotel Housekeeper
Holiday Inn And Suite
03.2023 - Current
Caregiver/Home Health Aide
The Keys
08.2022 - 11.2022
Personal Housekeeper/Live-Out Nanny
Hengelfelt Family
02.2022 - Current
Housekeeper
Holiday Inn Express & Suites
01.2020 - 04.2022
Server/Restaurant Waiter
The Kitchen
06.2015 - 12.2020
High School Diploma -
York High School
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