Karina Hercules
Hollywood
Summary
Proactive and goal-oriented professional with excellent time management, problem-solving skills and team leadership. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Insurance Supervisor
Progressive Insurance - Mayfield Village Service Center
01.2021 - Current
- Reduced claim processing time by implementing efficient workflow systems and streamlining communication channels.
- Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
- Facilitated open communication within the team, promoting collaboration on projects and sharing best practices amongst colleagues.
- Evaluated employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.
- Assisted in the development of strategic growth plans for department expansion, contributing to increased market share and profitability.
- Increased policyholder retention rate by establishing effective follow-up procedures for renewals and account reviews.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between the company and external partners.
Senior Account Manager
Crowley Insurance
08.2016 - 01.2021
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Hotel Manager
Sheikh Hotel
02.2015 - 01.2016
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Finance Manager
Lauderhill Supermart
12.2007 - 01.2015
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Education
Bachelor of Accounting - Insurance And Accounting
Gold Coast
Sunrise, FL06-2011
High School Diploma
Bequia SDA Secondary
St. Vincent And The Greandines06-2006
Skills
- Sales proficiency
- Claims management
- Data interpretation
- Industry trends
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Team building leadership
Timeline
Insurance Supervisor
Progressive Insurance - Mayfield Village Service Center
01.2021 - Current
Senior Account Manager
Crowley Insurance
08.2016 - 01.2021
Hotel Manager
Sheikh Hotel
02.2015 - 01.2016
Finance Manager
Lauderhill Supermart
12.2007 - 01.2015
Bachelor of Accounting - Insurance And Accounting
Gold Coast
High School Diploma
Bequia SDA Secondary
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