Karina Heredia Diaz
Chicago,IL
Summary
Accomplished Youth Care Worker and Manager with a proven track record at Heartland Alliance Human Care and McDonald’s, enhancing youth development and customer satisfaction. Skilled in life skills instruction and active listening, I excel in creating nurturing environments and resolving conflicts, significantly improving communication and team performance.
Overview
6
6
years of professional experience
Work History
Youth Care Worker
Heartland Alliance Human Care
10.2023 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
- Responsible for accurate and timely documentation, including incident reports, contact with families, and log entries.
Manager
McDonald’s
06.2018 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Esthetician -
Tricoci University of Beauty Culture LLC
Chicago, IL06.2022
High School Diploma -
Bogan High School
3939 W 79th St Chicago, IL 6065206.2017
Skills
Records Maintenance
Resource coordination
Youth advocacy
Abuse identification
Life skills instruction
Shelter arrangements
Client needs assessment
Family services
File management
Multitasking Abilities
Self-Motivated
Problem-Solving
Teamwork and Collaboration
First Aid/CPR
Decision-Making
Active Listening
Critical Thinking
Timeline
Youth Care Worker
Heartland Alliance Human Care
10.2023 - Current
Manager
McDonald’s
06.2018 - 10.2023
Esthetician -
Tricoci University of Beauty Culture LLC
High School Diploma -
Bogan High School
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