Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Hernandez

Bronx,NY

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Patiene Support Agent

Abra Dental
Elizabeth, NJ
11.2021 - 01.2024
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Excelled in exceeding daily credit card application goals.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Front Desk Receptionist

Dr Otto Gonzalez
Bronx, NY
06.2020 - 06.2021
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Resolved billing issues with insurance companies in a timely manner.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Verified patient information to ensure accuracy of records.
  • Arranged documents for insurance claims.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Updated patient records regularly following each visit or procedure performed.
  • Collected payments from patients and arranged payment schedules.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Ensured HIPAA compliance while handling confidential patient information.

Front Desk Receptionist

S & B Plant Services
Bronx, NY
09.2018 - 05.2020
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Resolved billing issues with insurance companies in a timely manner.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Verified patient information to ensure accuracy of records.
  • Arranged documents for insurance claims.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Updated patient records regularly following each visit or procedure performed.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Collected payments from patients and arranged payment schedules.
  • Ordered and maintained supply inventory for medical office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ensured HIPAA compliance while handling confidential patient information.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Education

High School Diploma -

Bronx Regional High School
The Bronx, NY
06-2010

Skills

  • CRM Software
  • Software Troubleshooting
  • Complaint Handling
  • Data Collection
  • Customer Relationship Management
  • Call Management

Languages

Spanish
Full Professional

Timeline

Patiene Support Agent

Abra Dental
11.2021 - 01.2024

Front Desk Receptionist

Dr Otto Gonzalez
06.2020 - 06.2021

Front Desk Receptionist

S & B Plant Services
09.2018 - 05.2020

High School Diploma -

Bronx Regional High School

Similar Profiles

CREATE PROFILE
Karina Hernandez