Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Hernandez

Homestead,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Doctor's Assistant

305 Plastic Surgery
06.2020 - Current
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced patient's satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Patient Care
  • Organizational Skills
  • Scheduling Appointments
  • Medication Administration
  • Follow-Up Skills
  • Fluent in English and Spanish
  • Office Consultations
  • Complaint Resolution
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Doctor's Assistant

305 Plastic Surgery
06.2020 - Current

High School Diploma -

Penn Foster Career School

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Karina Hernandez