Karina Hernandez
Homestead,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Doctor's Assistant
305 Plastic Surgery
06.2020 - Current
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced patient's satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Patient Care
- Organizational Skills
- Scheduling Appointments
- Medication Administration
- Follow-Up Skills
- Fluent in English and Spanish
- Office Consultations
- Complaint Resolution
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Doctor's Assistant
305 Plastic Surgery
06.2020 - Current
High School Diploma -
Penn Foster Career School
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