Karina Hernandez
Rancho Cucamonga,CA
Summary
Adaptable Manager offers 4 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
9
9
years of professional experience
Work History
Manager
Quick And Easy Auto Registration
Ontario, CA
11.2019 - 04.2023
- DMV services
- Title transfer
- Renewals
- Out of state transfers
- Vehicle verified
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed invoices and payments accurately and promptly.
- Researched and resolved discrepancies in payment processing.
- Prepared bills, invoices, and bank deposits as needed.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed all payments processing, invoicing and collections tasks.
- Reviewed customer files to make sure all documentation was complete and accurate.
Customer Service Representative
Roundtrip Transportation
El Monte, CA
04.2014 - 11.2019
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Ensured that customers received prompt resolution of their queries or complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded promptly to internal requests from other departments related to customer queries or complaints.
- Answered customer inquiries and provided accurate information regarding services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Fernando R Ledesma High School
El Monte, CA06-2010
Skills
- Financial Management
- Policy Implementation
- Expense Tracking
- Business Development
- Fast Learner
- Customer Service
- Teamwork
- Conflict Resolution
- Multitasking Abilities
- Bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Manager
Quick And Easy Auto Registration
11.2019 - 04.2023
Customer Service Representative
Roundtrip Transportation
04.2014 - 11.2019
High School Diploma -
Fernando R Ledesma High School
Similar Profiles
AREEJ T. YASINAREEJ T. YASIN
Office Manager at Quick Registration – UAEOffice Manager at Quick Registration – UAE
Yoana DzhugdanovaYoana Dzhugdanova
Administrative Assistant at Easy and Quick TransAdministrative Assistant at Easy and Quick Trans
Richard BrownRichard Brown
Relocation Expert at Brown's Quick and Easy MoversRelocation Expert at Brown's Quick and Easy Movers