Karina Hernandez
Rancho Cucamonga,CA
Summary
Adaptable Manager offers 4 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
9
9
years of professional experience
Work History
Manager
Quick And Easy Auto Registration
Ontario, CA
11.2019 - 04.2023
- DMV services
- Title transfer
- Renewals
- Out of state transfers
- Vehicle verified
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed invoices and payments accurately and promptly.
- Researched and resolved discrepancies in payment processing.
- Prepared bills, invoices, and bank deposits as needed.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed all payments processing, invoicing and collections tasks.
- Reviewed customer files to make sure all documentation was complete and accurate.
Customer Service Representative
Roundtrip Transportation
El Monte, CA
04.2014 - 11.2019
- Identified process gaps in the existing customer service workflow and proposed solutions for improvement.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Ensured that customers received prompt resolution of their queries or complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded promptly to internal requests from other departments related to customer queries or complaints.
- Answered customer inquiries and provided accurate information regarding services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Fernando R Ledesma High School
El Monte, CA06-2010
Skills
- Financial Management
- Policy Implementation
- Expense Tracking
- Business Development
- Fast Learner
- Customer Service
- Teamwork
- Conflict Resolution
- Multitasking Abilities
- Bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Manager
Quick And Easy Auto Registration
11.2019 - 04.2023
Customer Service Representative
Roundtrip Transportation
04.2014 - 11.2019
High School Diploma -
Fernando R Ledesma High School
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