Overview
Work History
Education
Skills
Timeline
Generic

Karina Hernandez

Overview

11
11
years of professional experience

Work History

Scheduling Specialist

CHS
06.2022 - 12.2023
  • Answer 70 to 80 calls daily in a professional manner. During peak season up to 100 calls a day.
  • Provided customer service by answering patient questions and addressing concerns best to my knowledge.
  • Inputted patient demographic data into electronic health record system for new patient registration.
  • Assisted with scheduling, rescheduling, and cancellations of appointments according to providers availability.
  • Adhered to HIPAA regulations when handling confidential patient information from a work from home setting.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Referred new patients to appropriate professionals and services.
  • Verified patients' insurance and eligibility upon every call.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Answer multi-line phones, transfer calls to correct contact and take messages as appropriate.
  • Assisted in sending medications refills and referral request to providers and staff.
  • Completed data entry after each call.

Administrative Assistant

Lupe and Sons Landscaping Inc
Spring Grove, IL
04.2019 - 06.2022
  • Provided administrative support to the office, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Prepared and deposited weekly payments.

Medical Assistant

Aurora Health Care
Zion, IL
11.2015 - 11.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff with minor surgical procedures.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted nurse and/or physician with referrals and medication refills
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Conducted monthly rotation of instruments sterilization.
  • Completed data entry after each patient roomed.

Optician/OD Technician

AccuVISION
Lindenhurst, IL
04.2013 - 11.2015
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Adjusted eyewear for proper fit and comfort level.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Ordered stock from suppliers based on customer orders.
  • Maintained accurate records of all transactions in computer system.
  • Repaired broken frames using specialty tools and equipment.
  • Processed payments for products purchased by customers.
  • Organized inventory according to product type and manufacturer specifications.
  • Dispensed contact lenses upon completion of fitting process.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Participated in continuing education courses related to optometry technology advances.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Greeted patients warmly upon arrival at office location.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.

Education

Associate of Applied Science - Medical Assisting

College of Lake County
Grayslake, IL
05-2014

Certificate - Phlebotomy

College of Lake County
Grayslake, IL
05-2014

High School Diploma -

Grant Community High School
Fox Lake, IL
06-2009

Skills

  • Professional Telephone Demeanor
  • Medical Terminology
  • Customer Service
  • Data Entry
  • Bilingual (able to write, read, and speak in Spanish)
  • EMR systems (Athena, EPIC)

Timeline

Scheduling Specialist

CHS
06.2022 - 12.2023

Administrative Assistant

Lupe and Sons Landscaping Inc
04.2019 - 06.2022

Medical Assistant

Aurora Health Care
11.2015 - 11.2017

Optician/OD Technician

AccuVISION
04.2013 - 11.2015

Associate of Applied Science - Medical Assisting

College of Lake County

Certificate - Phlebotomy

College of Lake County

High School Diploma -

Grant Community High School

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