Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Hernandez

Escondido,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Operations Manager

Orbot Inc.
07.2022 - 03.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Materials Supervisor

Dexter Axle
08.2020 - 07.2022
  • Enhanced materials management efficiency by implementing lean techniques and inventory control measures.
  • Coordinated with production planners to synchronize material availability with manufacturing schedules.
  • Created monthly reports detailing inventory levels, order status, and other pertinent data for senior leadership review.
  • Conducted regular audits of inventory levels, addressing discrepancies and minimizing stockouts or overstock situations.
  • Served as point person for any materials-related issues within the company, addressing concerns promptly and effectively to maintain smooth operations.
  • Streamlined the procurement process for timely delivery of raw materials, ensuring smooth production operations.
  • Facilitated interdepartmental communication regarding material needs and availability, fostering collaboration between teams.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Logistics Coordinator

Andersen Windows Doors
07.2017 - 07.2020
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Ensured compliance with international shipping regulations, preventing legal issues and fines.
  • Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.

Lead Cashier

Island Style Hawaii
03.2013 - 12.2019
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.

Production Administrator

Earthlite
12.2015 - 06.2017
  • Streamlined the procurement process for raw materials, leading to reduced lead times and increased productivity rates.
  • Increased accuracy of production data entries by conducting regular audits, correcting errors, and providing staff training.
  • Contributed to a safe work environment by implementing safety protocols and training staff on proper equipment usage.
  • Developed an efficient document filing system that expedited information retrieval when required.
  • Assisted in meeting production deadlines through diligent monitoring of project progress and proactive issue resolution.
  • Improved employee satisfaction with effective scheduling, workload distribution, and conflict resolution strategies.
  • Implemented quality control measures that resulted in higher customer satisfaction levels due to fewer product defects.
  • Collaborated with stakeholders to identify project requirements, allocate resources, and establish timelines for completion.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Education

High School Diploma -

Valley High School
Escondido, CA
03.2013

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Staff Management
  • Inventory Management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Customer Relationship Management
  • MS Office
  • Workforce Management
  • Purchasing and procurement
  • Forecasting and Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Orbot Inc.
07.2022 - 03.2024

Materials Supervisor

Dexter Axle
08.2020 - 07.2022

Logistics Coordinator

Andersen Windows Doors
07.2017 - 07.2020

Production Administrator

Earthlite
12.2015 - 06.2017

Lead Cashier

Island Style Hawaii
03.2013 - 12.2019

High School Diploma -

Valley High School

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Karina Hernandez