Karina Hernandez
Customer Service
Garden Grove,CA
Summary
Have enjoyed a 8-year career in the dental field. As a dental consultant. Have made some of the most amazing friends and colleagues by building a great team through training and teamwork. Excellent rapport with patients and strongly believe in educating patients, providing quality care, and arranging easy financial access on the desired prognosis. By Improving patients economic experience, maintained long lasting partnerships. Looking forward to growing with you. Thanks for your time and consideration.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator
California Dental Group
Gardena, California
08.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Filed and tracked insurance claims and communicated claims status to patients.
- Responded to customer concerns and questions on daily basis.
Front Desk Receptionist
Pinellas Family Dental
11.2023 - 07.2024
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Tax Preparer Assistant
Bn Multiservices
09.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employers.
- Maintained confidentiality of employee records and payroll information.
- Generated reports to track employee time and attendance.
Dental Front Office Receptionist
California Smiles
11.2016 - 09.2023
- Provided friendly Patient care.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 12.
- Answered all questions regarding Dental insurance, Treatment planning and general information.
- Registered and assisted patients with completing or updating all necessary forms.
- Responded to all emails, text messages and phone calls in professional manner.
- Verified insurance benefits and eligibility, explaining co-pays and treatment plans.
- Used Dentrix and Easy dental software.
- Maintained composure and practiced excellent work ethic during office busiest and most stressful hours.
- Oversaw and handled multiple transactions while facing time limitations.
- Handled patient conflict and complaints in calm collected manner.
- Practiced strong attention to detail when completing tasks.
- As first to arrive and last person to leave.
- Assisted all team members set up for day.
- Responsible for making sure that the office reflects our high standard of cleanliness.
Receptionist Clerk
Noribachi
03.2015 - 10.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- 100% patient retention
Education
High School Diploma -
John Muir Charter High School
06.2009
Skills
- Great communication skills
- Excellent customer service
- Multi-tasking and prioritizing in timely manner
- Ability to work under pressure
- Dependability, Adaptability and organization
- Attention to detail and Professional phone etiquette
- Fluent in English & Spanish
- Broad Knowledge of Technology
- Data entry, proficient in MS office, excel PowerPoint,
- Accounts Payable and Accounts Receivable
- Payment Plans
- Prescription Refills
Affiliations
EADEN KIFLEZGI (310)775-3429
ANDRE BURGESS D.D.S. (310)892-7879
ARTURO CASTELLANOS D.D.S. (562)437-9000
Languages
Spanish
Native or Bilingual
Timeline
Insurance Coordinator
California Dental Group
08.2024 - Current
Front Desk Receptionist
Pinellas Family Dental
11.2023 - 07.2024
Tax Preparer Assistant
Bn Multiservices
09.2023 - 11.2023
Dental Front Office Receptionist
California Smiles
11.2016 - 09.2023
Receptionist Clerk
Noribachi
03.2015 - 10.2016
High School Diploma -
John Muir Charter High School
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