KARINA HERNANDEZ
Houston,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
ICQA Manager
The Home Depot Distribution Center
12.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Kept projects on schedule and within budget while serving as project leader.
- Analyzed existing structures to create plans for modifications and improvements.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Developed inventory improvement plans, inventory control procedures and best company practices.
Area Supervisor
The Home Depot Distribution Center
10.2020 - 11.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Communication and conflict Resolution
- Strong ability to effectively delegate tasks, interact with many different departments and address the needs of.
- Navigated Trucks to move items throughout warehouse
- Handled escalated customer complaints to prove full resolutions and promote loyalty.
General Warehouse Associate
The Home Depot Distribution Center
10.2016 - 10.2020
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated machinery and material handling to receive and transport items from various warehouse locations.
- Executed company policies ,procedures , and safety standards to ensure proper cleanliness and safety of the work area and equipment
- Experience in training development
- Coach and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Served as a positive role model for diverse group of individuals.
Cashier Team Manager
El Rey
01.2015 - 09.2016
- Maximized sales potential by preparing, storing, rotating and merchandising products at point of sale.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Learned roles of other departments to provide coverage and keep store operational. Counted and balanced cashier drawers
- Greeted customers promptly and responded to questions.
- Experienced at analyzing clients and helping our restaurants achieve goals through financial management.
Education
High School Diploma -
Jersey Village
Houston, TX06-2015
Skills
- Communication skills
- Conflict Resolution
- Ability to Work Under Pressure
- Time Management
- Ability to Lead & Manage
- Bilingual
- Microsoft Excell , Word , Powerpoint
Additional Information
Strong ability to effectively delegate tasks, interact with many different departments and address the needs of others on a daily basis.
Timeline
ICQA Manager
The Home Depot Distribution Center
12.2022 - Current
Area Supervisor
The Home Depot Distribution Center
10.2020 - 11.2022
General Warehouse Associate
The Home Depot Distribution Center
10.2016 - 10.2020
Cashier Team Manager
El Rey
01.2015 - 09.2016
High School Diploma -
Jersey Village
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