Karina Hernandez
Dallas,TX
Summary
Dynamic Office Assistant with the City of Dallas, skilled in payroll administration and accounts payable. Proven track record in enhancing data accuracy and compliance while delivering exceptional customer service. Adept at training staff and streamlining processes, ensuring timely and efficient operations in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Senior Office Assistant
City of Dallas
Dallas, TX
03.2023 - Current
- Currently work with an Accounts Payable team to process payroll for all of Stormwater Operations.
Transfer data from DWU site (Flood Control website) to Kronos for SDM employees accurately & timely
Duties also include review & audit timecard records to ensuring timesheets in Kronos and Flood Control website are compliant and correct
Work with managers and supervisors to ensure that all policies and procedures are followed.
Complete all accounts payable/receivable invoices, review them to ensure that all necessary paperwork/documentation is attached for processing.
Train managers and supervisors on how to complete PRAF's for purchasing items throughout the division. Assist with all divisions for any of their procurement needs.
Processing AMS invoices and receivers after reconciling them
311 Customer Service Agent
City of Dallas
Dallas, TX
01.2022 - 03.2023
- Ensure the highest level of service is provided to all residents and internal/external customers
Documents and processes non-emergency types of City service requests or concerns from residents in areas such as requests for water turn-on's via SAP, junk motor vehicle, litter, high weeds, potholes, etc., in Salesforce.; and, documents and processes emergency type calls such as requests involving flooding, traffic signal outages, aggressive/injured animals, animals with reported lack of care, traffic sign knockdowns, etc.
Identifies, determines, and compiles non-compliant concerns and addresses issues with appropriate parties; takes accurate data and information concerning code violations and enforces code compliance.
Creates accurate and professional correspondences, memos, notices of violation; takes photographs and gathers evidence while performing inspections; issues citations and responds to citizen complaints.
Receives non-emergency calls from residents and generates the appropriate service request(s), and/or dispatches the appropriate crews and equipment for emergency calls from residents.
Provide the current status of previous requests, and follow up on residents' requests.
Receive, prioritize and dispatch non-emergency service requests to City field staff.
Determine the correct input method, and input/transmit call information data to ensure documentation of the incident and transmittal to the dispatcher for prompt response.
Thoroughly interviews callers to obtain all required and necessary information to ensure an appropriate response and resolution to various situations. Handles complex and/or unusual customer problems and questions to resolve the issue and respond to customer needs.
Maintains records, timelines, identification, and type(s) of service(s) provided.
Remains up to date on all current code standards and changes in regulations; maintains certifications, and attends professional development as needed.
Education
Associate of Arts - Criminal Justice
El Centro College
Dallas, TX12-2021
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Arlington, TXLanguages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Senior Office Assistant
City of Dallas
03.2023 - Current
311 Customer Service Agent
City of Dallas
01.2022 - 03.2023
Associate of Arts - Criminal Justice
El Centro College
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
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