Karina Hernandez
La Quinta,CA
Summary
Nursing student with 10 years of customer service experience and five years in esthetics. Proven ability to deliver exceptional care and support to clients. Committed to professional growth and development in any setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Palm Desert, California
09.2025 - Current
- Maintained organized displays to enhance product visibility and accessibility.
- Assisted customers in selecting products and providing recommendations.
- Processed sales transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues with professionalism and care.
- Participated in inventory management to ensure stock availability and accuracy.
Patient Care Technician
JonBec Inc
Redlands, California
01.2025 - 04.2025
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records system.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Lead Esthetician
Facial suite
Rancho Cucamonga, California
07.2023 - 10.2024
- Part of management of facial suite
- Eagerly advancing esthetic techniques, ensuring top client satisfaction and retention
- Mentored 5 + estheticians, enhancing team skills and service quality
- Highest clientele retention and sales in entire company
- Elevated client satisfaction & retention, leading team to exceed sales targets
- Taught master classes to a wide variety of estheticians
- Achieved top sales & client retention, setting a benchmark in skincare excellence
- Retail and back bar inventory
- Created protocols for services such as signature facials and other beauty services such as brow lamination and waxing
Benefit Arch expert
ULTA
02.2023 - 08.2023
- Provide personalized brow services to clients based on their individual needs and preferences
- Stay up to date with the latest brow trends and techniques to provide the best possible services to clients
- Pre-booked all clients to maintain loyalty and boost numbers
- Regularly attend industry conferences and workshops to stay current with the latest brow artistry techniques and trends
- Maintain a high level of cleanliness and hygiene in the brow salon area to ensure a safe and comfortable environment for clients
- Great retail and service conversion
Licensed Esthetician
European Wax Center
04.2022 - 02.2023
- Provide exceptional customer service to ensure client satisfaction and loyalty
- Continuously improve waxing techniques and skills to provide clients with the most effective and comfortable experience
- Conduct consultations with clients to determine their waxing needs and preferences, and provide personalized recommendations for the best waxing experience
- Educate clients on proper skincare practices and recommend products for post-waxing care
- Maintain a clean and hygienic work environment by properly sanitizing waxing equipment and tools after each client
Licensed Esthetician
Gardenia Esthetics
01.2022 - 04.2022
- Develop and implement personalized skincare treatment plans based on client's individual needs and preferences
- Provide recommendations for skincare products and educate clients on proper product usage and application
- Perform a variety of skincare treatments such as facials, chemical peels, microdermabrasion, and waxing to address clients' specific needs and concerns
- Handle cash transactions and maintain accurate records of sales
- Handle administrative tasks such as scheduling appointments, managing client information, and organizing the front desk area on a regular basis to ensure a smooth and efficient operation of the spa
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
Sales Associate
Forever 21
08.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
H&M
07.2018 - 10.2019
- Made 'conscious captain' by store manager and corporate to help customers be aware of fast fashion and our eco program
- Collaborated with visual merchandisers to create appealing displays and window showcases that attract customers and highlight H&M's product offerings
- Build and maintain strong relationships with customers to encourage repeat business and enhance brand loyalty
- Multi-tasked throughout sales floor and fitting room
- Assist in training new sales associates on H&M's product offerings, sales techniques, and customer service protocols to ensure a consistent and high-quality shopping experience for all customers
- Maintain a clean and organized sales floor by regularly restocking merchandise, arranging displays, and keeping shelves neat and tidy
Education
Esthetician Program -
Salon Success Academy
Redlands10.2020
High school diploma -
San Bernardino high school
San Bernardino06.2017
Skills
- CPR-BLS
- Vital sign monitoring
- Problem solving
- Communication skills
- Team leadership
- Critical thinking
- Retail sales
- Fast learner
- Microsoft Office
- Google drive
Certification
- FEMA ICS 100
- FEMA ICS 200
- FEMA ICS 700
- FEMA ICS 800
- FEMA IS-1150
- CPR-BLS American Heart association
- Barbicide certification
- Barbicide COVID-19 certification
Accomplishments
Best client retention and retail for the 2023 year at facial suite
Timeline
Sales Associate
Bath & Body Works
09.2025 - Current
Patient Care Technician
JonBec Inc
01.2025 - 04.2025
Lead Esthetician
Facial suite
07.2023 - 10.2024
Benefit Arch expert
ULTA
02.2023 - 08.2023
Licensed Esthetician
European Wax Center
04.2022 - 02.2023
Licensed Esthetician
Gardenia Esthetics
01.2022 - 04.2022
Sales Associate
Forever 21
08.2019 - 03.2020
Sales Associate
H&M
07.2018 - 10.2019
Esthetician Program -
Salon Success Academy
High school diploma -
San Bernardino high school