Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Work Availability
Skills
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Karina Hernandez

Clearwater,Florida

Summary

Have enjoyed a 7-year career in the dental field. As a dental consultant. Have made some of the most amazing friends and colleagues by building a great team through training and teamwork. Excellent rapport with patients and strongly believe in educating patients, providing quality care, and arranging easy financial access on the desired prognosis. By Improving patients economic experience, maintained long lasting partnerships. Looking forward to growing with you. Thanks for your time and consideration.

Overview

9
9
years of professional experience

Work History

Dental Front Office Receptionist

California Smiles
11.2016 - 09.2023
  • Provided friendly Patient care.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Supervised and led team of dental hygienists and support staff of 12.
  • Answered all questions regarding Dental insurance, Treatment planning and general information.
  • Registered and assisted patients with completing or updating all necessary forms.
  • Responded to all emails, text messages and phone calls in professional manner.
  • Verified insurance benefits and eligibility, explaining co-pays and treatment plans.
  • Used Dentrix and Easy dental software.
  • Maintained composure and practiced excellent work ethic during office busiest and most stressful hours.
  • Oversaw and handled multiple transactions while facing time limitations.
  • Handled patient conflict and complaints in calm collected manner.
  • Practiced strong attention to detail when completing tasks.
  • As first to arrive and last person to leave.
  • Assisted all team members set up for day.
  • Responsible for making sure that the office reflects our high standard of cleanliness.

Receptionist Clerk

Noribachi
03.2015 - 10.2016
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • 100% patient retention

Education

High School Diploma -

John Muir Charter High School
06.2009

Skills

  • Great communication skills
  • Excellent customer service
  • Multi-tasking and prioritizing in timely manner
  • Ability to work under pressure
  • Dependability, Adaptability and organization
  • Attention to detail and Professional phone etiquette
  • Fluent in English & Spanish
  • Broad Knowledge of Technology
  • Data entry, proficient in MS office, excel PowerPoint,
  • Accounts Payable and Accounts Receivable
  • Payment Plans
  • Prescription Refills

Affiliations

EADEN KIFLEZGI (310)775-3429

ANDRE BURGESS D.D.S. (310)892-7879

ARTURO CASTELLANOS D.D.S. (562)437-9000

Languages

Spanish
Native or Bilingual

Timeline

Dental Front Office Receptionist

California Smiles
11.2016 - 09.2023

Receptionist Clerk

Noribachi
03.2015 - 10.2016

High School Diploma -

John Muir Charter High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Data entry, proficient in MS office, excel PowerPoint,
  • Accounts Payable and Accounts Receivable
  • Payment Plans
  • Prescription Refills

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