Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Hernandez Rodriguez

Lake Forest,CA

Summary

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Del Taco Inc.
Lake Forest, CA
06.2022 - 09.2024
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.

Closing Team Lead

Dollar Tree
Lake Forest, CA
01.2024 - 08.2024
  • Assisted in resolving customer disputes or complaints regarding closings.
  • Resolved conflicts between customers and sales staff concerning closings.
  • Communicated regularly with clients regarding their needs throughout the closing process.
  • Provided feedback on employee performance reviews based on observations during daily operations.
  • Operated cash register, credit card machine and computer.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Warehouse Worker

Ansell
Reno, NV
01.2022 - 04.2024
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Transported goods to designated areas within the warehouse facility.
  • Collaborated closely with other departments on special projects as needed.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

GED -

Saddleback College
Mission Viejo, CA
02-2025

Skills

  • Customer Service
  • Flexible Schedule
  • Transaction Approvals
  • Adaptability and Dependability
  • Online Order Picking
  • Cash Drawer Reconciliation
  • Upselling strategies
  • Merchandise Stocking
  • Merchandising guidelines
  • Money Handling
  • Retail Merchandising
  • Opening and closing procedures
  • Cash Register Operation
  • Punctual and Reliable
  • Workflow Coordination

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Closing Team Lead

Dollar Tree
01.2024 - 08.2024

Cashier Team Lead

Del Taco Inc.
06.2022 - 09.2024

Warehouse Worker

Ansell
01.2022 - 04.2024

GED -

Saddleback College

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Karina Hernandez Rodriguez