Karina Herrera
Riverside,CA
Summary
Client support and operations professional with 10+ years of experience across administrative leadership, hospitality, and management. Skilled in high-volume client communication, needs assessment, and delivering exceptional service while meeting performance goals. Adept at guiding clients through complex offerings with professionalism, empathy, and a results-focused mindset.
Overview
15
15
years of professional experience
Work History
Front of House Manager
Craftz Lounge
Riverside, CA
01.2025 - Current
- Managed daily bar operations and ensured compliance with safety regulations.
- Trained staff on cocktail preparation and customer service techniques.
- Developed drink menus based on seasonal trends and customer preferences.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
Beertender /Marketing Coordinator
Hangar 24 Craft Brewing
Riverside, CA
09.2024 - Current
- Served a variety of craft beers to enhance customer experience.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Engaged with customers to provide recommendations on beer selections.
- Conducted market research to identify trends and consumer preferences in the industry.
- Coordinated marketing campaigns across multiple platforms to enhance brand visibility.
Founder & Creative Director
Cherry Daze Apparel
Riverside, CA
04.2020 - 05.2025
- Launched e-commerce brand; manage product design, content creation, and customer relations.
- Established brand identity and vision for Cherry Daze Apparel.
- Managed supplier relationships to ensure quality materials and timely deliveries.
- Coordinated sales operations to streamline order processing and fulfillment.
Regional Finance Assistant
MobilityWorks
Riverside, CA
09.2017 - 06.2020
- Supported multi-branch financial reporting, reconciliations, and compliance tracking.
- Managed administrative tasks related to finance department operations.
- Utilized accounting software to track expenses and generate reports efficiently.
Finance Assistant
Moss Bros Auto Group
Moreno Valley, CA
09.2014 - 09.2017
- Maintained financial records, reconciled transactions, and supported internal audits.
Shift Lead / Supervisor
Starbucks
Moreno Valley, CA
04.2011 - 09.2014
- Trained new employees on products, customer service, and operational procedures.
- Supervised daily operations of the store and ensured smooth workflow.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted regular team meetings to communicate updates and reinforce goals.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
High School -
Canyon Springs High School
Moreno Valley, CA01.2011
Skills
- Customer service and support
- Beverage service
- Social media strategy
- Market research
- Financial analysis
- Point of sale systems
- Scheduling and leadership
- E-commerce operations
- Customer relationship management
Timeline
Front of House Manager
Craftz Lounge
01.2025 - Current
Beertender /Marketing Coordinator
Hangar 24 Craft Brewing
09.2024 - Current
Founder & Creative Director
Cherry Daze Apparel
04.2020 - 05.2025
Regional Finance Assistant
MobilityWorks
09.2017 - 06.2020
Finance Assistant
Moss Bros Auto Group
09.2014 - 09.2017
Shift Lead / Supervisor
Starbucks
04.2011 - 09.2014
High School -
Canyon Springs High School