Karina Holt
Eugene,OR
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator
Neurology Associates Of Metroplex
08.2023 - 06.2024
- Scheduled appointments in computer system.
- Called and confirmed patients daily for the next week to ensure a full schedule.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Kept accounts in balance and ran daily reports to verify totals.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Coordinator/Receptionist
American Pain And Wellness
10.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
- Scheduled client meetings and appointments with office employees and collected vital information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Part Time Clerk
QuikTrip
07.2019 - 10.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Kitchen Expansion Trainer
Quiktrip Kitchens
06.2021 - 09.2021
- Trained and mentored new personnel hired to fulfill various roles.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed and implemented updating training programs for the whole store team.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Assessed vendor products and maintained positive vendor relations.
Education
Criminal Justice
University of North Texas
Criminal Justice
Tarrant County College District
High School Diploma -
Haltom High School
05.2021
Skills
- Front Desk Management
- Sales Expertise
- End-of-Day Reporting
- Guest Satisfaction
- Problem-Solving Skills
- Office Supplies and Inventory
- Cash Handling
- Project Management
- POS Systems
- Posting Charges
Timeline
Front Desk Coordinator
Neurology Associates Of Metroplex
08.2023 - 06.2024
Front Desk Coordinator/Receptionist
American Pain And Wellness
10.2022 - 04.2023
Kitchen Expansion Trainer
Quiktrip Kitchens
06.2021 - 09.2021
Part Time Clerk
QuikTrip
07.2019 - 10.2022
Criminal Justice
University of North Texas
Criminal Justice
Tarrant County College District
High School Diploma -
Haltom High School
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