Karina Huezo
Richmond,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Financial Spcialist
Neighborhood Health Center
Richmond, IN
09.2022 - 05.2024
- Assisted patients in understanding and completing necessary paperwork for insurance coverage.
- Analyzed patient accounts to determine the best payment plan options.
- Researched and resolved billing discrepancies with insurance companies.
- Performed data entry of patient demographics, financial information, and medical records into electronic systems.
- Processed payments from patients and insurance companies accurately and efficiently.
- Provided customer service support for patient inquiries related to their account balances.
- Verified eligibility of third-party payers to ensure timely reimbursement of claims.
- Initiated collection efforts on past due accounts while maintaining professional standards of care.
- Managed a high volume of incoming calls from patients regarding their bills or payment plans.
Physician Office Assistant
Reidy Medical Supply
Richmond, IN
08.2021 - 09.2022
- Greeted patients and visitors, verified patient information, maintained patient records.
- Answered phones, scheduled appointments, managed incoming and outgoing mail.
- Collected patient payments, processed insurance claims and forms.
- Prepared charts for physicians prior to patient visits.
- Maintained a clean work environment by disinfecting surfaces and restocking supplies.
- Performed administrative duties such as filing paperwork and preparing documents.
- Assisted in educating new staff members on office procedures and protocols.
Head Cake Decorator
Meijer
Franklin, IN
03.2017 - 08.2021
- Developed creative designs for cakes based on customer specifications.
- Organized and managed the daily operations of a cake decorating team.
- Supervised and trained new decorators on proper cake decoration techniques.
- Maintained inventory of cake decorations, icing, and other supplies.
- Ensured all cakes met quality standards prior to delivery or pickup.
- Created custom fondant figures, flowers, and other decorations for special orders.
Pastry Chef
Indiana Grand Casino
Shelbyville, IN
03.2016 - 03.2017
- Prepared doughs, fillings and icings according to recipes.
- Decorated cakes with intricate designs and patterns.
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
- Ordered necessary supplies to maintain adequate inventory levels of baking ingredients.
- Ensured proper storage of products to prevent spoilage or contamination.
- Maintained a clean working environment by adhering to health and safety regulations.
Players Club Representative
Indiana Grand Casino
Shelbyville, IN
08.2015 - 03.2016
- Greeted guests upon arrival and provided them with information about the Player's Club benefits and services.
- Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
- Processed guest applications, verified accuracy of information, and updated records accordingly.
- Explained rules, regulations, and procedures to new members regarding usage of their club cards.
Human Resources Professional
US Army
12.2008 - 04.2014
- Developed and implemented human resources policies, procedures and practices in compliance with applicable laws.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Applied Science -
Art Institute of Indianapolis
Indianapolis, IN06-2017
Skills
- Financial Services
- Insurance Products
- Organizational Skills
- Communication
- Relationship Building
- Troubleshooting
- Microsoft Word
- Customer Support
- Document Translation
- Bilingual fluency in Spanish
Languages
spanish
Native/ Bilingual
References
References available upon request.
Timeline
Financial Spcialist
Neighborhood Health Center
09.2022 - 05.2024
Physician Office Assistant
Reidy Medical Supply
08.2021 - 09.2022
Head Cake Decorator
Meijer
03.2017 - 08.2021
Pastry Chef
Indiana Grand Casino
03.2016 - 03.2017
Players Club Representative
Indiana Grand Casino
08.2015 - 03.2016
Human Resources Professional
US Army
12.2008 - 04.2014
Associate of Applied Science -
Art Institute of Indianapolis
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