Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Lamarca

Houston,TX

Summary

Engaging sales associate committed to providing exemplary customer service and maximizing sales while additionally having experience in managing operations. Furthermore having strengths in inventory management and documentation, merchandise restocking, and developed and implemented operational procedures to ensure quality standards are met.

Overview

3
3
years of professional experience

Work History

Operations Manager

Buckle
12.2022 - Current
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Contributed to visual merchandising efforts by organizing racks and shelves to maintain store visual appeal, engage customers and promote merchandise by showcasing products effectively.
  • Managed packages and shipment, kept inventory up to date and organized freight.
  • Prepared and stocked merchandise for sales floor by pricing and tagging and clearly labeling items and arranging in a neatly manner.
  • Maintained organized and accessible work area.
  • Rotated freight and restocked shelves to maintain product availability and store availability.

Sales Associate

Buckle
03.2022 - 12.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales Associate

Bath And Body Works, Limited Brands
04.2021 - 08.2022
  • Sold various products by explaining unique features and educating customers on proper application.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met merchandise processing standards and maintained organized and accessible work area
  • Assisted in training new sales employees on effective sale techniques, product information and company policies for a seamless onboarding experience and to maximize team performance
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

No Degree - Diagnostic Medical Sonography

Houston Community College
Houston, TX
05.2026

High School Diploma -

Harmony School Of Advancement-Houston
Houston, TX
05.2018

Skills

  • Inventory Management
  • Customer Service and Assistance
  • Retail Operations Management
  • Order Processing
  • Product Merchandising
  • Sales expertise
  • Bilingual

Timeline

Operations Manager

Buckle
12.2022 - Current

Sales Associate

Buckle
03.2022 - 12.2023

Sales Associate

Bath And Body Works, Limited Brands
04.2021 - 08.2022

No Degree - Diagnostic Medical Sonography

Houston Community College

High School Diploma -

Harmony School Of Advancement-Houston

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Karina Lamarca